-
Ask One NZGot a quick question? Our smart assistant is here 24/7 to help with common topics -
Customer Impacting Events ›Check here for possible outages -
Help and FAQs ›What can we help you with today? -
Find a store ›Tell us where you are and we will tell you where we are. -
中文服务热线 ›为您提供相关业务咨询及专业服务
Need a hand? It's in your pocket
Get answers faster, fix issues on the spot and manage your account – all in one place. Because you're already signed in, we'll see your services and connect you to the right expert over secure chat or phone.
Send us a messageMessage us
Call us
Haven't found what you are looking for?
Are you a vulnerable customer with a landline connection? Learn about calling for vulnerable customers.
Are you a person who is deaf or has hearing loss? Find out how to contact us with NZ Relay.
Did you get a call from one of our numbers? 0800 800 021 and 0800 033 018. Contact from either of these phone numbers is one of our friendly outbound sales and service representatives. If you have missed a call from these numbers, you will be able to return the call, and one of our team will be happy to help.