Need some help with your mobile, broadband, or with your account? There are a few ways to talk to us.
The fastest way is to message us with the My One NZ app. Messaging is quick, easy, and lets you contact our team whenever it suits you.
You can also call us, visit us in store, and find answers in our online help.
The fastest way is to message us with the My One NZ app. Messaging is quick, easy, and lets you contact our team whenever it suits you.
You can also call us, visit us in store, and find answers in our online help.
Need a hand?
It's in your pocket
Get answers faster, fix issues on the spot and manage your account, all in one place. Because you're already signed in, we'll see your services and connect you to the right expert over secure chat or phone.
Message us in the AppScan the QR code with your mobile
Message us
Help, sorted in the My One NZ app
Get answers faster, fix issues on the spot and manage your account –
all in one place.
Send us a message
Scan the QR code with your mobile
Call us
Inbound call queue performance
Yesterday, we helped 5,376 customers through our inbound call queues. On average, customers waited 48 Seconds to speak to us. 5% of callers ended the call before it was answered.
Updated for Monday, 4 May 2026
Haven't found what you are looking for?
Are you a vulnerable customer with a landline connection? Learn about calling for vulnerable customers.
Are you a person who is deaf or has hearing loss? Find out how to contact us with NZ Relay.
Did you get a call from one of our numbers? 0800 800 021 and 0800 033 018. Contact from either of these phone numbers is one of our friendly outbound sales and service representatives. If you have missed a call from these numbers, you will be able to return the call, and one of our team will be happy to help.