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Contact Us

We're here for you 24 hours a day, 7 days a week.

Personal Help Contact Us
Inbound call queue performance

Yesterday, we helped 5,007 customers through our inbound call queues. On average, customers waited 26 seconds to speak to us.
3% of callers ended the call before it was answered. In June, 82% of customers told us we fixed their issue on the call.

Updated for Monday, 15 July 2024

Haven't found what you are looking for?

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Live Chat ›

You can chat with us 24/7 with questions about your mobile, broadband or home phone.

You can call us on one of the following 0800 numbers for customer care, and you can check our network status page for any updates.
Personal

Broadband: 0800 438 448
Moving home

Call from overseas

Personal: +64 9 355 2007
Business: +64 9 962 9888
Business Help


Business Sales

0800 327 674 (wireless internet)
Get help quickly

Are you a vulnerable customer with a landline connection? Learn about calling for vulnerable customers.

Are you a person who is deaf or has hearing loss? Find out how to contact us with NZ Relay.

Did you get a call from one of our numbers? 0800 800 021 and 0800 033 018. A call from either of these numbers is one of our friendly outbound sales and service representatives. If you have missed a call from these numbers, you will be able to return the call, and one of our team will be happy to help.

You may also receive a call from Unity4, a trusted partner of One NZ. One of their friendly outbound sales representatives might reach out to you on 09 967 8763 or 09 967 8765.

Customer Impacting Events

Mobile & Wireless Broadband ›
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Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
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