Inbound call queue performance
Yesterday, we helped 4,846 customers through our inbound call queues. On average, customers waited 47 Seconds to speak to us.
5% of callers ended the call before it was answered.
Updated for Thursday, 17 April 2025
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Are you a vulnerable customer with a landline connection? Learn about calling for vulnerable customers.
Are you a person who is deaf or has hearing loss? Find out how to contact us with NZ Relay.
Did you get a call from one of our numbers? 0800 800 021 and 0800 033 018. Contact from either of these phone numbers is one of our friendly outbound sales and service representatives. If you have missed a call from these numbers, you will be able to return the call, and one of our team will be happy to help.
You may also receive a call from Unity4, a trusted partner of One NZ. One of their friendly outbound sales representatives might reach out and contact you from 09 967 8763 or 09 967 8765.