Contact Us

We're here for you 24 hours a day, 7 days a week.

Personal Help Contact Us
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You can call us on one of the following 0800 numbers or check our network status page for updates.

Broadband: 0800 438 448
Moving home

Mobile Insurance

Claim: 0800 505 021
Business Help

Business Sales

0800 327 674 (wireless internet)
From overseas

Personal: +64 9 355 2007
Business: +64 9 962 9888
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Need more support?

Check out our help page

Outbound sales

Do you have a missed call from our number - 0800 033 018?

A call from this number is one of our friendly NZ based outbound sales representatives.

If you have received a call from 0800 033018, you will be able to return the call, and one of our team will be able to assist you. However, this number will not function if you have not received a call from it in the past.

Customer Impacting Events

Mobile & Wireless Broadband ›
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Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
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