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Inbound call queue performance

Yesterday, we helped 4,983 customers through our inbound call queues. On average, customers waited 38 seconds to speak to us.
5% of callers ended the call before it was answered. In March, 80% of customers told us we fixed their issue on the call.

Updated for Friday, 19 April 2024
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You can call us on one of the following 0800 numbers or check our network status page for updates.

Broadband: 0800 438 448
Moving home

Mobile Insurance

Claim: 0800 505 021
Business Help

Business Sales

0800 327 674 (wireless internet)
From overseas

Personal: +64 9 355 2007
Business: +64 9 962 9888
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Need more support?

Did you get a call from one of our numbers?

0800 800 021 0800 033 018

A call from this number is one of our friendly outbound sales and service representatives.

If you have missed a call from these numbers, you will be able to return the call, and one of our team will be happy to help.

Customer Impacting Events

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Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
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