Get ready for a new plan
What does it mean for you?
Since you’re moving to a new plan, your plan price may also change and any discounts on your old plan will end (unless you’ve been told in our communication that a Termed discount will move to your new plan). But all of our new plans are Open Term, so you can make changes at any time. Here’s our current line up.
Lite Plan: Unlimited voice calls & TXTs to standard NZ & Aus numbers (e.g. no short codes or MMS/PXT). Personal Mobile use only. Mobile Terms and Pay Monthly Terms apply. Can be withdrawn at any time.
One Plan: Fair use applies. Unlimited voice calls & TXTs to standard NZ & Aus numbers (e.g. no short codes or MMS/PXT). Personal mobile phone use only. Mobile terms and Pay Monthly terms apply.
Endless Mobile Plans: Speeds reduced to a maximum of 1.2Mbps after Max Speed data allowance exceeded. Unlimited voice calls & TXTs to standard NZ & Aus numbers (e.g. no short codes or MMS/PXT). Personal mobile phone use only. Fair use applies, Mobile terms and Pay Monthly terms apply.
One Wallet: Balance can only be used in-store towards a new interest free phone purchase with a minimum value of $149, with an eligible Pay Monthly plan. Minimum $99 deposit required and $1 interest free repayment over term. Eligibility criteria and terms apply, see One Wallet for more information.
International Add-On on Endless Plus or above: Available for use in New Zealand only when you join a $70 or above Pay Monthly Mobile Plan. Customers currently on these plans are unable to re-sign onto the same plan to receive the free Add-On. Any existing discounts you may have on your mobile account will drop off once you sign up to your new plan. If you switch or re-sign your plan to an ineligible plan, the add-on will drop off. Offer may be amended or withdrawn at One NZ’s discretion. See International Add-On for more information.
Daily Roaming: Available to selected destinations. Usual plan charges apply. See Daily Roaming terms.
*One NZ Satellite TXT: Initial beta TXT service rolling out on a limited number of eligible phones with an eligible plan. See one.nz/SpaceX. TXT only and requires line of sight to the sky. Service limitations, network performance, phone and plan eligibility will improve over time. Delivery times of TXT via satellite will be slower than traditional TXT. Terms, fair use and capacity management apply.
What else do you need to know?
These changes are happening between early November 2024 and late 2025. But we’ll let you know in advance when your plan is due to change.
There are also some changes to BestMates, International 45 and 90, Asia TALK&TXT, International Favourites TALKnTXT, International TXT, Data Notify Add-ons, Hotspot, Starship donations and older Add-ons like BlackBerry, faxMail, Basic Share Access, Red Share Access, GPRS Casual and 4G upgrade.
What are your options?
Since we’re making changes, you’re welcome to change things too. Check out our Endless Plans to see if there’s a better option for you. Or if you really need to cut back, explore our flexible and affordable Prepay Plans.
FAQs
Can I choose a different mobile plan?
Can I keep my current mobile plan?
What does this mean for Companions?
- One Plan Companions give you Unlimited Max Speed data, plus Endless calls and TXT for just $40 a month.
- Endless Plus Companions give you 50GB Max Speed data, plus Endless calls and TXT for just $35 a month.
What does this mean for Red Share?
- One Plan Companions give you Unlimited Max Speed data, plus Endless calls and TXT for just $40 a month.
- Endless Plus Companions give you 50GB Max Speed data, plus Endless calls and TXT for just $35 a month.
Can I change my plan now?
Do I need to do anything right now?
Can I cancel my plan/s?
Standard notice period for disconnecting your plan is 30 days. We can still disconnect sooner but will continue to charge the full 30 days.
What about calls to Australia?
What about International Add-ons?
Which International Add-ons are ending?
- International 90
- International 45
- Asia Talk & TXT
- International Favourites Talk
- International TXT
This means calls on your new plan/s will be at standard rates and TXT will be 0.20c per 160 characters. Standard rates are 0.69c per min to call the UK, Ireland, USA and Canada and 1.39c per minute to mobiles and landlines for any other country. Satellite calls/min: $15.64 Inmarsat A, $11.50 Inmarsat B, $4.03 Global Star.
What International Calling Add-ons are available?
What’s happening with BestMates®?
What’s happening with FaxMail?
What’s happening with BlackBerry?
What’s happening with Hotspot?
What’s happening with Extra minutes Add-ons?
What’s happening with Data Passes?
What’s happening with Data bonus Add-ons?
What’s happening with Starship donations?
What does this mean for Family Plan Add-ons?
What does this mean for Traveller Add-on?
What does this mean for older Add-ons?
The Add-ons that are closing:
faxMail, Blackberry Add-On, DataNotify Add-ons, Basic Share Access, Red Share Access, Smart Blackberry BIS Service, GPRS Casual, No Pass, 4G upgrade, Whitelist, Carphone, Integrated talkZone, 0900 BAR, Home Divert Add-ons.