Got PhoneInsure? We’ve got you covered.
Key information
- Your policy has a limit of $2,100 for your mobile. This means that maximum we will pay for a Lost, Stolen or Damaged Insured Mobile is $2,100 for any one claim.
- You will need to contribute an excess for each valid claim.
- For phones with a replacement value of $1,800 or less:
- there is an excess of $200 for the first claim within a 12-month period; and
- there is an excess of $250 for the second claim within a 12-month period
- For phones with a replacement value up to $2,100:
- there is an excess of $350 for the first claim within a 12-month period; and
- an excess of $400 applies for a second claim wthin a 12-month period.
- For phones with a replacement value of $1,800 or less:
- Following damage to your Mobile, the insurer will (at its option):
- attempt to repair your Mobile with new or refurbished parts if it is economically viable for the insurer to do so; or
- replace your Mobile with a Refurbished Mobile or new Mobile of similar specification.
Please read the PhoneInsure policy document for a full summary of the applicable terms, definitions, conditions and exclusions.
If you have any questions, or you think you might be using a mobile phone that is different to what you signed up to PhoneInsure with, please give us a call on 0800 800 021.
One New Zealand Group Limited (One NZ) Promotes this product on behalf of Chubb Insurance New Zealand Limited (Chubb) who is the insurer of this product. One NZ receives a commission from Chubb for promoting this product.
The information contained within this website is factual in nature and does not take into account your personal circumstances, objectives, financial situation or needs and does not constitute financial advice. You should consider the PhoneInsure Policy Wording which sets out the terms, conditions, exclusions and limitations, and obtain financial advice if required, before making any decisions about this Policy.
How do I get PhoneInsure?
From 30th June 2023, PhoneInsure is no longer available to new customers.
How do I cancel my PhoneInsure policy?
You can cancel your policy at any time by giving us a call on 0800 800 021.
You can make a claim online at any time or call 0800 505 021 Monday to Friday, 8:00AM to 5:30PM (NZDT). We recommend that you lodge your claim within the first 48 hours.
How to make a claim in New Zealand
| If your mobile is... | Step 1 | Step 2 | Step 3 |
| Lost or stolen | Block it: Call One NZ Customer Services on 0800 800 021, within 48 hours, to block your Mobile and bar your SIM card. | Report it: You must report it to the police within 48 hours. Obtain a police report reference number to use with your claim. | Claim it: Lodge your claim online at One NZ or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate your claim. |
| Maliciously damaged | Report it: You must report it to the police within 48 hours. Obtain a police report reference number to use with your claim. | Claim it: Lodge your claim online at One NZ or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate your claim. | - |
| Accidentially damaged | Claim it: Lodge your claim online at One NZ or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate your claim. | - | - |
| Temporary mobile rental overseas | Claim it: Call PhoneInsure on 0800 505 021 (a receipt will be required). | - | - |
How to make a claim when you're overseas
If your phone is lost or stolen while you're overseas, call us immediately on +64 9 366 9239 to bar your account and make your claim. You can also make a claim online at any time.