We’ve got your mobile insurance covered
How it works
For a monthly premium of $15.50 (incl. GST) you’ll get the following covered:
- Accidental loss, stolen and damage cover for mobile phones valued up to $2,100 with your One NZ Pay Monthly SIM.
- Accidental loss, stolen and damage cover for your mobile phone accessories valued up to $150 if they are lost, stolen or damaged at the same time as your mobile.
- Up to $1000 reimbursed to your Pay Monthly account for unauthorised use of your mobile after it goes missing. This includes data, calls and TXT usage.
- Worldwide coverage for loss, theft and damage when roaming on the One NZ network plus up to $500 for hiring a replacement mobile overseas for up to 14 days.
Check out the full policy and benefit terms & conditions
An excess is payable for each valid claim.
How do I get PhoneInsure?
Buy PhoneInsure within 30 days of buying a mobile phone from us on a Pay Monthly plan and we’ll add the monthly premium to your One NZ bill.
You can only buy PhoneInsure from an authorized One NZ store, our online store, or as part of a mobile upgrade from One NZ. If you change your mobile phone device, give us a call on 0800 800 021 so we can ensure your new device is covered.
Call us on 0800 800 021 Find a store near me
Chubb Insurance New Zealand Limited (Company No. 104656, Financial Services Provider No. 35924) (Chubb) is the insurer of PhoneInsure. Chubb has not considered your objectives, financial situation or needs. Please read the relevant policy document carefully before deciding if PhoneInsure is right for you. Please refer to the Chubb website for Chubb's most up to date financial strength rating.
About conditions and excesses
Lost or stolen mobile phones will be replaced at our option with either a refurbished mobile phone or with the same or similarly featured One NZ approved model.
Lost or stolen accessories with your mobile phone will be replaced with an accessory of same or similar featured One NZ approved model.
If your mobile phone accessories are not lost, stolen or damaged at the same time as your mobile, and you receive a replacement mobile, the accessories are not covered under replacement.
If your mobile phone sustains damage we will first attempt to repair it with new or refurbished parts, if it is economically viable for us to do so. Where your mobile phone can’t be repaired we will, at our option:
- Replace your mobile with a refurbished mobile phone of the same or similar specification, or
- Where a refurbished mobile phone is not available, replace it with a new One NZ approved mobile of the same or similar specification.
- $200 for the first claim within 12 months
- $250 for a second claim within 12 months
- $350 for the first claim within 12 months
- $400 for a second claim within 12 months
How do I cancel my PhoneInsure policy?
You can cancel your policy at any time by giving us a call on 0800 800 021.
You can make a claim online at any time or call 0800 505 021 Monday to Friday, 8:00AM to 5:30PM (NZDT). We recommend that you lodge your claim within the first 48 hours.
How to make a claim in New Zealand
| If your mobile is... | Step 1 | Step 2 | Step 3 |
| Lost or stolen | Block it: Call One NZ Customer Services on 0800 800 021, within 48 hours, to block your Mobile and bar your SIM card. | Report it: You must report it to the police within 48 hours. Obtain a police report reference number to use with your claim. | Claim it: Lodge your claim online at One NZ or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate your claim. |
| Maliciously damaged | Report it: You must report it to the police within 48 hours. Obtain a police report reference number to use with your claim. | Claim it: Lodge your claim online at One NZ or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate your claim. | - |
| Accidentially damaged | Claim it: Lodge your claim online at One NZ or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate your claim. | - | - |
| Temporary mobile rental overseas | Claim it: Call PhoneInsure on 0800 505 021 (a receipt will be required). | - | - |
How to make a claim when you're overseas
If your phone is lost or stolen while you're overseas, call us immediately on +64 9 366 9239 to bar your account and make your claim. You can also make a claim online at any time.