Cancel my broadband service. One NZ.

You can use this form if you wish to cancel your residential fixed or wireless broadband service with One NZ. As long as the details you provide are accurate and match our records, once you have submitted this request our team will process the cancellation of your broadband services and send you email confirmation.

Please note, if you wish to cancel a mobile connection or remove another service, you will need to contact us.

If the primary account holder cannot complete this form due to bereavement, fill out our online bereavement form.

Last payment amount

How much was your most recent payment on this account?

Billing_Address_Line_1__c

What is your billing address used for this account?

First_Name__c

Last_Name__c

Contact_Number__c

Customer_Account_Name__c

You will find this at the top of your bill

Account_Number_New__c

Broadband_ID__c

Your Broadband ID is a series of letters and numbers you can find under the broadband section of your bill.

Note: We need a minimum of 7 days to process your cancellation request.

What is the reason for disconnection?

I am the owner of this account and am authorised to request this change. I confirm all the information provided is true and correct and I understand that One NZ will act based on the instructions in this form. I understand that as the account owner I am liable to pay all outstanding (whether or not already billed) fees and charges, for each of the services listed above until the date of their disconnection or expiry of the notice period (if applicable). This includes any early termination fees due to my existing contract with One NZ and / or any outstanding balance from an Interest Free Payment arrangement (or similar) agreed between myself and One NZ.

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Cancel my broadband service

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