How charges are shown in My One NZ
|Call (to Info or other)||Calls made to special numbers such as 0900, 018 or to Voicemail (appears as 707)|
|Call (to One NZ mobile)||Calls made to another NZ One NZ mobile|
|Call (to other mobile)||Calls made to another NZ mobile not on the One NZ network, such as Spark or 2degrees|
|Call (to local & national landlines)||Calls made to a NZ landline phone|
|Call (to BestMate)||Calls made to your BestMate number|
|International call (to country)||Any calls made to another country while you're in NZ|
|Roaming call||Any calls you've made while you're roaming overseas|
|TXT (to One NZ mobile)||Any TXTs sent to a One NZ NZ mobile while you're in NZ or while you're roaming overseas|
|TXT (to other mobile)||Any TXTs sent to a mobile not on the One NZ network (such as Spark, 2degrees or to a mobile in another country), while you're in NZ or while you're roaming overseas. TXT made to self service (such as 777 to get your balance) are also listed under this type|
|TXT (to BestMate)||TXTs made to your One NZ BestMate number|
|International TXT (to country)||Any TXTs sent to a mobile in another country, while you're in NZ or while you're roaming overseas. TXT made to self service (such as 777 to get your balance) are also listed under this type|
|PXT (to One NZ mobile)||Picture messages you've sent to a One NZ NZ mobile|
|PXT (to other mobile)||Picture messages you've sent to another mobile not on the One NZ network (any other mobile networks in NZ and Vodafone Australia)|
|PXT (to email)||Picture messages you've sent to an email address|
|PXT||Picture messages you've sent while overseas|
|Data||Any data you've used connecting to the Internet, using apps or email etc. This is rolled up to a total amount of data you've used|
|Data (unmetered use)||Data you've used connecting to the Internet, using apps or email services etc, that is not charged for i.e. most of My One NZ app|
|Charge (description)||All charges made for buying an Add-On, renewing an Add-On, changing your BestMate number, etc|
|Top Up (description)||All credits made to your Prepay account, such as a Top Up|
|Premium Services(via TXT or PXT)|
Any charges made for a TXT/PXT from Premium Service provider. Premium Services are provided by third parties each service has its own unique short code.
|Premium Services(refund - TXT/PXT not received)||If your mobile was out of coverage/ turned off or did not have enough credit when a Premium Service provider tried to send you a Premium Service TXT/PXT then you will be refunded the Premium Service charge|
- Activity made in the last few hours may not be displayed.
- If the charge is shown as $0.00 then this activity was made using your Add-On or bonus minutes or was a free call/TXT.
- If you are a member of a Family Group - any calls or TXTs made to your Family Group will not be shown.