Process for getting fibre

Personal Help Help with Broadband Help getting Fibre installed

Can you get fibre? ›

Check if fibre broadband is available at your place.

What's involved? ›

A step-by-step guide to get fibre installed.

Do you need consent? ›

Some properties require consent to start with Fibre installation.

The installation process

When everything has been agreed, the build process starts.

What's involved in getting fibre broadband

Check mark and person with Sign up text displayed

Check mark and person with Sign up text displayed

Check mark and person with Sign up text displayed

Once fibre is available at your place, its easy to sign up to one of our fibre plans. Either buy online or call us on 0800 222 664.

Document icon with get consents text displayed

Document icon with get consents text displayed

Document icon with get consents text displayed

Most installs don’t require consent, but if yours does, permission will be required from your neighbours for your installation to begin.

Thumbs up icon with agree text displayed

Thumbs up icon with agree text displayed

Thumbs up icon with agree text displayed

A technician will meet you at your home and together you'll agree on an installation plan. This can take 1 to 2 hours.

Wifi box icon with build text displayed

Wifi box icon with build text displayed

Wifi box icon with build text displayed

Fibre broadband will be connected up to the outside of your house. You don’t need to be home for this.

Wifi icon and connect text displayed

Wifi icon and connect text displayed

Wifi icon and connect text displayed

A technician will connect fibre broadband inside your home. You’ll need to be home. This can take up to 4 hours.

Customer Impacting Events

Mobile & Wireless Broadband ›

Excellent Very Good Good Fair Low No Connection

Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›

Excellent Very Good Good Fair Low No Connection