Prepay Auto Top Up | Cancel Auto Top Up

Published on: 29/11/2024 01:52 PM

This page explains how you can cancel an Auto Top Up that you previously set up.

Steps

Follow the steps below to stop an Auto Top Up going through in My One NZ.

Please select if you will be using My One NZ web or My One NZ App.

Log onto My One NZ , selecting My One NZ
Point your mouse cursor over Top Up & Pay and select Auto Top Up

The Auto top up screen appears
From the list of existing Auto Top Ups, find the option which is no longer needed and click Remove

You are prompted to confirm you wish to Remove the Auto Top Up
Click Yes

After you click Yes, the Auto Top Up is removed.

Log into the My One NZ app

The main dashboard appears
Ensure your Prepay service is showing on the dashboard.

If the Prepay service you wish to update is not showing, Tap Accounts and services at the bottom of the dashboard and select the Prepay service you wish to update.
Scroll down and tap Top up & Pay bill
Tap Auto top up
The Auto top up screen appears with a list of your existing Auto Top Ups. Tap Remove
The Please confirm you want to remove this Auto top up section appears
Confirm by tapping Remove this Auto top up

A message appears to confirm that your Auto Top Up has been removed.