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My One NZ

Your Broadband bill

Personal Help Bills and payments Your Broadband bill
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Ways to pay a bill

We want to make paying your broadband and/or home phone bill as easy as possible. So, whether online or in-person, you choose the way that suits you!

Please note - you can also pay your broadband bill in a One NZ Store.

How can we help you?

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Look at your bill
Simple steps to view and download your latest and older bills online
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Fees and charges
All you need to know about possible fees and charges
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About bill dates
About when your bill and payment due dates
Data use
Got a query about data usage or charges on your bill? Get help here
Service changes
Information to help you make changes to your service or account
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About your Wireless Broadband bill

Need help understanding your Home Wireless Broadband bill charges, due dates or payments? We're here to help.

  • How to pay your bill
  • Look at your latest or older bills
  • Resolve problems with your bill, like a missing payment

Missing payments

Is a payment on your account missing? Fill out our form with your details, and we will get back to you ASAP.

Send us your payment query

Message us

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Get answers faster, fix issues on the spot and manage your account – all in one place.
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Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
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Message us

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WhatsApp
Send us a WhatsApp message
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Facebook Messenger
Send us a message
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Apple Messages
Send us an iMessage
Privacy Policy
Security Policy
Scan the QR code with your mobile
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Privacy Policy
Security Policy

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