Call transfer and message recording

Mobile answering service

When you can’t answer, give your callers the option of talking to someone else

personalOperator is a service for your mobile phone. In addition to the usual option of leaving a voicemail message, it gives callers the option of being forwarded to a mobile or landline that you’ve nominated.


✔ Fewer callers will hang up
✔ Spend less time clearing voicemail messages
✔ Callers get personal attention from a receptionist, colleague or assistant
✔ No monthly fee, just a cost for transferring calls

Woman on mobile phone

How does personalOperator work?

For starters, choose someone to take your calls and make sure they’re happy about it. Think about whether you want them to take overload calls 24/7 or only during specific hours. Also think about what should your message say to make sure callers only choose the personalOperator option for appropriate calls.

To set up personalOperator on your voicemail:

  1. Dial voicemail
  2. Press 4 for Other Settings
  3. Press 3 for Set up Personal Operator
  4. Follow the voice prompts to set your alternative contact number
  5. Record your new voicemail message letting callers know they can press zero to reach your alternative contact or stay on the line to leave a message

How much does it cost?

Vodafone personalOperator is free to set up and has no monthly fee. All you pay is the cost to forward calls to the nominated number.

Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.