Voicemail services closing and changing

We’re updating our voicemail system from October to December this year. There will be no changes to how you use your voicemail after the update. However, all your current saved voice messages will be removed during the update. If you have important or precious voice messages, you'd like to download and save please complete the form on the ‘Save voice messages’ tab. For more information about voicemail, click here.

We will also no longer be offering the following voicemail services; FaxMail and Personal Operator and our InfoBox service is changing. More info can be found on the ‘voicemail services closing’ tab.

Complete the form below to request the saving of your important or precious voicemail messages. These should be messages of significant value that can no longer be recreated.

Please select the box 'Copies of my voicemail messages' under this question 'The personal information my request relates to is'.

For Enterprise customers, please fill in the form here.

We remain absolutely focused on keeping you connected, giving you great value and continuously improving the service you receive, which sometimes means our products can change. We will no longer be offering the following voicemail services and our InfoBox service is changing.
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If you still require fax services, here are some alternative solutions:

TNZ Group eFax

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