Voicemail | User guides for Mobile and Wireless broadband

This article explains how to set up and manage your voicemail service on home phone wireless or a wireless broadband account.

  • Voicemail gives callers the ability to leave a message when you're busy or not available.

Before you start

Your voicemails are only accessible by you and remain available until you listen to them.

Once you have listened to them you can then keep them for a further 30 days, after which they are deleted unless you listen again and renew that period.

The inbox capacity is 50 messages, once this limit has been reached you will be advised that the inbox is full and no more messages can be left.

Voicemails can't be retrieved once they have been deleted, or after voicemail has been deactivated.

Note: In some cases, you are charged to call voicemail. Please check your plan's pricing information.


First time Setup

Dial 707 from your mobile or wireless home phone on our network and follow the voice prompts. There are two key aspects of setting up voicemail for the first time.
  • Your greeting: This is the message people who are diverted to your voicemail will hear
  • Your voicemail PIN: This is a 4-6 digit number that is needed when you're checking your voicemail from a landline or another mobile

Listen to messages

In New Zealand

Dial 707 from your mobile on our network.

Using a landline or another mobile

Dial 021 700 700 - instructions will play guiding you through how to access your voicemail messages.
Note: You cannot access voicemail from another mobile on our network.


  1. Dial +6421700700 from your mobile on our network
  2. Enter your mobile number, starting with 21
  3. Enter your voicemail PIN

Record or remove a temporary greeting

  1. Dial 707 from your mobile on our network
  2. Select Personal Settings
  3. Select Temporary Greeting and follow the instructions

Remove voicemail

Call our Customer Care team on 777 - they will help you remove the voicemail service from your account.

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