Smart SIP

Business Products & solutions Voice

Connect your business to Smart SIP

Smart SIP is a voice communication solution designed to make your existing phone system more flexible. You get greater control, with the potential to reduce your costs and save money.

A self-service portal gives you the control to increase or decrease the number of simultaneous calls you need to make at one time, so you can adapt to seasonal demand or growth. With several packages to choose from to best suit your business needs, one of our experts will help get you set up. Make the move to Smart SIP today and be future ready.

Only make a small number of calls and don’t need unlimited calling? Call us on 0800 888 398 about our low calling plans.

Important things to know

  • Smart SIP has a minimum of 4 SIP channels and a maximum of 15 SIP channels.
  • Smart SIP is available on a 24 or 36 month term.
  • $500 set up fee per site applies, waived on the 36 month term.
  • Non-standard installation charges may apply and will be discussed with you.
  • Smart SIP services are delivered over fibre which is not available everywhere.
  • Voice Unlimited packages include standard person to person calls to NZ and Oz landlines and mobiles. Not available for auto-dialling, continuous call forwarding, outbound telesales, multiple simultaneous calling or other non-standard usage.
  • Early termination fees apply.
  • Smart SIP requires customers to be on a compatible IP based PBX.
  • Porting charges apply for bringing phone numbers (DDIs) across to the service. Cost per number: $10 one off charge and ongoing charge of $1 per month for active phone numbers and $0.50 per month for reserved phone numbers.
  • $50 per additional SIP unlimited calling channel.
  • $15 per additional SIP per minute calling channel.
  • Additional DDIs: $10 for a block of 10 or $1 each.
  • The monthly charge for additional SIP calling channels added or removed during a given month will be based on the maximum number of channels on the account during that period, and the charge will appear on the next Smart SIP invoice.
  • International calling rates and special number rates will be applied.
  • Voice per minute packages calls are charged on a minute plus second basis with a minimum charge of one minute.
  • See the Smart SIP Service Description and any additional terms and conditions on your sign up agreement for the full terms and conditions that apply. business terms also apply.

Smart SIP calling charges
Smart SIP Voice and Smart SIP Voice and Broadband per minute packages calling rates
Local & National Calling$0.04$0.17
  • Calls are charged on a minute plus second basis with a minimum charge of one minute.
  • Local Area Network (LAN) & Wide Area Network (WAN) calls are all calls within your SIP calling environment and do not attract charges.
  • Calling charges apply to all calls made on Voice Basic and Voice Unlimited calling channels to International, Toll Free, 0900, Audio Conferencing, Carrier Access codes, Paging Services, Direct dial to Tele-paging, Directory Assistance and International Directory Assistance, Satellite Calls (Inmarsat) and any numbers not included in the standard calling proposition.

Smart SIP International calling rates

Canada, USA$0.10$0.10
Belgium, Brazil, Chile, China, Denmark, Finland, France, Germany, Hong Kong ,India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Singapore, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, UK$0.10$0.30
American Samoa, Argentina, Fiji, French Polynesia, New Caledonia, Western Samoa, Cook Islands, Tonga, Vanuatu, Papua New Guinea, Sri Lanka$0.70$0.70
All other countries other not listed$0.90$0.90
European Union$10.00NA
Satellite Calls$15.00NA
Premium Call and Special Service RatesAs per providerAs per provider

    • International calls are charged on a minute plus minute basis with a minimum charge of one minute.
    • Local Area Network (LAN) & Wide Area Network (WAN) calls are all calls within your SIP calling environment and do not attract charges.

    Smart SIP can empower your business today and tomorrow

    Cost savings

    By selecting the right package, you could reduce your annual broadband and call spend. You can even select a bundle for unlimited broadband and standard calling to NZ and Australia.
    Smart control

    Scale between 4 and 15 calling channels, so you can increase or decrease the amount of simultaneous calls you need to make at one time. Choose how many lines you need and make changes instantly through an online portal, so you can adapt to seasonal demand or growth.
    Easy setup

    One of our experts will be with you every step of the way, taking away the hassle of changing over and working with you to minimise disruption to your business.

    Future ready

    With the impending shut down of the copper network, now is the time to move to Smart SIP on fibre to avoid any business disruption and downtime

    Trust and reliability

    Enjoy all the reliability, resilience and quality that comes from working with one of NZ’s leading SIP providers. We proactively monitor and manage quality of service across our network.

    Does your business need to make more than 15 calls at one time?

    Contact our sales team to discuss how we can help your business

    Send us your details and we'll get back to you soon.
    For help with an existing product, call us on 0800 400 888.
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