Cloud Contact Centres

Make your customer experience your competitive advantage

Business Products & solutions Unified Communications

Secure, cloud-based Contact Centre solutions for New Zealand businesses

With more customer-centric markets, your business needs a 360-degree view of your customers to enable a positive, proactive customer service experience.
People working in a contact centre
People working in a contact centre
With digital connectivity at the very heart of everything we do, One NZ brings the best of the world to your business. We have one of the largest dedicated Contact Centre teams in New Zealand specialising in the latest innovative cloud-based solutions.

Partnering with global heavyweights Amazon, Genesys and Verint, to name a few, we design and manage some of NZ’s most advanced, business-critical Contact Centres.

Take advantage of our knowledge, network and expertise to create a unique, differentiated customer experience for your Contact Centre.
Transform your customer experience with One NZ Concierge


Enable better conversations and transform customer experience with sophisticated AI for your Contact Centre.

Why choose Cloud Contact Centres?

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A fully managed, end-to-end professional service with a range of solutions - from off the shelf products to highly customisable bespoke solutions.
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Global Partners

Use our expertise, and that of our global partners to custom build your Contact Centre. Our solutions are powered by AWS and Genesys, to name a few.
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From consulting and design to deployment and management, we make life simple and limit disruption with full-end-to-end advice and support.
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100% cloud-first

There’s no physical infrastructure which means lightning fast deployment and no on-site maintenance. All backed by a New Zealand carrier.
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Industry-leading experts

New Zealand’s largest, dedicated Contact Centre practice, with over 30 experienced consultants all with years of industry experience.
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Product Portfolio

Strong partner ecosystem which offers a comprehensive product offering including market-leading voice and authentication products.

Cloud Contact Centre Solutions

We pride ourselves on the range of cloud-based solutions we offer. With our best-in-class partnerships, you’ll get the right solutions for your business.
AWS logo
Cornerstone CX is a contact centre solution that runs on Amazon Web Services (AWS). The customisable, locally supported, cloud-based solution is designed to help organisations with customer contact and engagements, creating more personalised customer experiences at reduced costs. With Cornerstone CX you could save up to 40% over traditional contact centre solutions.
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Easy to manage
A cloud-based, flexible consumption model with no on-site infrastructure to maintain.
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Improve customer experience
Providing standardised customer engagement across all channels.
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Scale for growth
Enterprise-ready contact centre features that are fully customisable.
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Comprehensive reporting
Easy to use, configurable omni-channel reporting.
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Local support
Secure, reliable and fully integrated customer support from our Managed Support Team in NZ.
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Stay agile
Flexibility to respond to market changes to meet seasonal or unpredictable demands.
Genesys Cloud logo Genesys Cloud logo
An all-in-one, easy to use platform for all business sizes that helps manage customer service across all touchpoints including voice, email, chat, messaging and social. It simplifies the way you manage customer relationships, handling all your inbound and outbound interactions in a single tool.
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Understand your customers
A 360-degree view of your customers delivers a more personalised experience.
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Speedy deployment
No physical infrastructure means lightning-fast deployment, backed by a New Zealand carrier.
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Mitigate risks
Manages all critical systems, both proactively and reactively, ensuring minimised redundancy risk.

Manage costs
Dial modes and campaign tactics that keep agents productive, costs low and contact rates high.
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Optimise performance
Workforce optimisation capabilities include multichannel recording, quality management, performance monitoring and more.

Navigational flexibility
Speech Enabled IVR for setting up menus, out of the box keywords and robust multilingual support.

Our experts can get you set up

Get in touch with our team

Contact our sales team to discuss how we can help your business

Send us your details and we'll get back to you soon.
For help with an existing product, call us on 0800 400 888.
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