Personal Mobile Plans
For mobile plans like Red+, BYO mobile plans, or other Pay Monthly plans (sometimes called On Account), see the Change fees and terminations fees for Pay Monthly plans.

Business Mobile Plans
For Business plans like Red+ Business, Red+ Business Super, Business BYO Mobile plans and other Business On Account plans, see the Change fees for Business mobile plans.

Change fees for Office Net Connect, Office Net Hosted, Office Net Lite ›

Change fees for Small Office ›

Change fees for Red Share for Business ›

Change Fees for One Business Unified, One Business Mobile and One Business Basic

Early Re-sign Fees
Early Re-sign Fees apply if you re-sign in the prior to the expiry of the Service Initial Term. The Early Re-sign Fee payable is the current total Monthly Fees multiplied by the number of months remaining of the Service Initial Term multiplied by 33%. Early re-sign is not permitted in the final three months of the Service Initial Term.

Plan Transfer Fees
Plan Transfer Fees apply in the following scenarios:

• When you change from a One Business Unified User to a One Business Mobile User;
• When you change from a One Business Unified User to a One Business Basic User;
• When you change from a One Business Basic User to a One Business Mobile Use;

No other Plan transfers are available. The Plan Transfer Fee payable per User is the current Monthly Fee less the new Monthly Fee multiplied by the number of months remaining of the Service Initial Term multiplied by 50%.

Early Termination Charges
Early Termination Charges apply to each One Business Unified or Basic User who terminates prior to the expiry of Service Initial Term, if the total number of One Business Unified or Basic Users drops below 80% of the Initial Agreed Users. The Early Termination Charge payable per One Business Unified or Basic User is the current Monthly Fee multiplied by the number of months remaining of the Service Initial Term multiplied by 65%.

Change Fees for IoT Data Plans - Early Termination Charge
65% of the Average Monthly Fee, multiplied by months remaining on the Connection Term. Average Monthly Fee is calculated by assessing the average monthly fee for the four months prior to termination.

Change Fees for Office Net Cloud
The Early Termination Charge for the Office Net Cloud Service is 65% times the Monthly Charge for Office Net Cloud Service multiplied by the number of months remaining in the Initial Term at the date of termination.

Change Fees for Office Net Unlimited with VDSL and Office Net with VDSL
The Early Termination Charge for Office Net Unlimited with VDSL is $199 plus GST.

Change Fees for Office Net Unlimited+ and Office Net +
The Early Termination Charge for Office Net Unlimited+ is $299 plus GST.

Change Fees for Office Net (Red Stack), Office Net ADSL, Office Net VDSL, Office Net ADSL Unlimited, Office Net VDSL Unlimited
Change Fees for:

• Office Net (Red Stack)
• Office Net ADSL
• Office Net VDSL
• Office Net ADSL Unlimited
• Office Net VDSL Unlimited

The Early Termination Charge is $199 plus GST, if any.

Change Fees for Office Net Connect, Office Net Hosted, Office Net Lite
Change Fees for:

• Office Net (Blue Stack)
• Office Net (BizNet), Office Net UFB
• Office Net Connect, Office Net Connect BizNet, Office Net Connect over UFB
• Office Net Lite with BizMobile
• Office Net Hosted, Office Net Hosted over UFB

The Early Termination Charge is:

• 30% of the amount of the fixed Charges that would have otherwise been payable from the date of termination to the end of the Initial Term for this Service, except where the Service comprises fixed Charges only and no variable Charges in which case we may require you to pay 100% of the fixed Charges that would otherwise have been payable from the date of termination to the end of the Initial Term for this Service; and
• 30% of the amount of any anticipated Charges (for example variable charges such as calling) payable by you for the Service terminated, from the date of termination to the end of the Initial Term for each Service. These charges are calculated based on your total average monthly spend with us over the past six months; and
• If we have agreed to waive a set-up charge, the amount of that set-up charge multiplied by the number of months remaining in the Initial Term for this Service at the date of termination divided by the total number of months in the Initial Term for this Service.

Change Fees for Small Office

• Small Office Fibre

The Early Termination Charge for Small Office Fibre is $299 plus GST, if any.

• Small Office ADSL

The Early Termination Charge for Small Office ADSL is:

• 30% of the amount of the fixed Charges that would have otherwise been payable from the date of termination to the end of the Initial Term for this Service, except where the Service comprises fixed Charges only and no variable Charges in which case we may require you to pay 100% of the fixed Charges that would otherwise have been payable from the date of termination to the end of the Initial Term for this Service; and
• 30% of the amount of any anticipated Charges (for example variable charges such as calling) payable by you for the Service terminated, from the date of termination to the end of the Initial Term for each Service. These charges are calculated based on your total average monthly spend with us over the past six months; and
• If we have agreed to waive a set-up charge, the amount of that set-up charge multiplied by the number of months remaining in the Initial Term for this Service at the date of termination divided by the total number of months in the Initial Term for this Service.

Change Fees for Smart SIP

• 65% times the Monthly Charge plus any hardware charges for the Smart SIP service contracted multiplied by the number of months remaining in the Initial Term at the date of termination.

Change Fees for Business Broadband

• Business Broadband Fibre

The Early Termination Charge for Business Broadband Fibre is $299 plus GST. if any.

• Business Broadband VDSL

The Early Termination Charge for Business Broadband VDSL is $199 plus GST. if any.

Change Fees for Bizbroadband

The Early Termination Charge for Bizbroadband is $24.95 plus GST (if any) per month from the date of termination to the expiry of the Initial Term.

Change Fees for BizNet

The Early Termination Charge for BizNet is $49.95 plus GST (if any) per month from the date of termination to the expiry of the Initial Term.

Change Fees for BizLine Complete

The Early Termination Charge for BizLine Complete is:

• $100.00 plus GST (if any) per phone service line.
• If we have agreed to waive a set-up charge, the amount of that set-up charge multiplied by the number of months remaining in the Initial Term for this Service at the date of termination divided by the total number of months in the Initial Term for this Service.

Change Fees for BizLine Ultimate

The Early Termination Charge for BizLine Ultimate is:

• $200.00 plus GST (if any) per phone service line.
• If we have agreed to waive a set-up charge, the amount of that set-up charge multiplied by the number of months remaining in the Initial Term for this Service at the date of termination divided by the total number of months in the Initial Term for this Service.

Change Fees for BizLine Get Going

The Early Termination Charge for BizLine Get Going is:

• 30% of the amount of the fixed Charges that would have otherwise been payable from the date of termination to the end of the Initial Term for this Service, except where the Service comprises fixed Charges only and no variable Charges in which case we may require you to pay 100% of the fixed Charges that would otherwise have been payable from the date of termination to the end of the Initial Term for this Service; and
• 30% of the amount of any anticipated Charges (for example variable charges such as calling) payable by you for the Service terminated, from the date of termination to the end of the Initial Term for each Service. These charges are calculated based on your total average monthly spend with us over the past six months; and
• If we have agreed to waive a set-up charge, the amount of that set-up charge multiplied by the number of months remaining in the Initial Term for this Service at the date of termination divided by the total number of months in the Initial Term for this Service.

Change Fees for IP Gateway

The Early Termination Charge for IP Gateway is:

• The early termination charge for the monthly access component of the IP Gateway service is $60.00 per month (plus GST, if any) for the balance of the Initial Term remaining; and
• If you rent any telephone equipment from us, you will pay an additional early termination charge that is equivalent to the amount of rental you pay per month for the balance of the Initial Term remaining.

Change Fees for Office 365

The Early Termination Charge for Office 365 is 25% of any charges that would have been payable until the end of the initial term but for the termination.

If you should need to, see how to cancel a personal account with us.

Talk to us about any plan changes that you are thinking about. We can help you to understand the fees and the dates come in to effect for your plan.