Calling for Microsoft Teams

Business Products & solutions Unified Communications
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Empower your people to be more productive from almost anywhere, with the ability to call any landline or mobile from within Microsoft Teams. Need to call a customer? Use Teams! Calling for Microsoft Teams gives you calling capabilities to and from the public phone network, directly from the Teams interface. Teams phone provides you the ability to manage this directly from your Microsoft 365 tenant and provides enhanced SLAs over standard Microsoft support agreements. Calling for Microsoft Teams is your answer to productivity.

Microsoft Solutions Partner for Modern Work

Microsoft solutions partner. Modern Work. Specialist calling for Microsoft Teams

Microsoft Solution Partner in Modern Work with Specialist Calling for Microsoft Teams represents One New Zealand’s ability to deliver high-quality solutions using highly qualified and experienced people. A solutions partner for Modern Work means One New Zealand has demonstrated the capability to help customers boost productivity and make the shift to hybrid work using Microsoft 365.”

What Calling for Microsoft Teams means for your business

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Future proofing
Be ready for the future. Replace current hardware with the latest from the cloud. Fully managed and hosted by One NZ.
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Flexibility and control
Manage your telephony services with our easy online portal. Only pay for what you need, with some plans including calls.

modern workforce
Modern workforce
Boost productivity for your people with a true collaboration hub they can access with any Teams enabled device.
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Trusted partner
Simplify your communication with one solution from one Microsoft Gold Premier support Partner.

How it works

How operator connect works

1. Connect your Microsoft 365 application

We connect your Microsoft 365 application directly to the public phone network. (Or we can connect your existing on-site infrastructure to the cloud as a hybrid option if you like.) It doesn't take a complex infrastructure rollout - all you need is good internet access.

2. Connect to Microsoft Teams

Each of your staff gets a phone number they can use on any of their devices connected to Microsoft Teams. This can be their existing landline number, or a new number.

Terms and Conditions

  • One NZ Business Terms/MSA Terms & eligibility apply.
  • You must have the correct Microsoft Licensing, which includes the Microsoft Teams application, as well as Phone System licensing.
  • Your corporate network has to be configured so that users can connect to Microsoft 365. ​
  • You need Microsoft certified headsets or handsets. ​
  • Users have to be in Azure Active Directory, and have Exchange Online. ​
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Why choose us?

Network Coverage
Network Coverage >
Our mobile network covers 99% of Kiwis.
24/7 Support >
Get toll-free 24/7 support from our local business support team.
ICT Expertise >
Our local expertise partners with world-class tech companies to deliver tailor made ICT solutions.

One supplier, one bill

Get all your business needs from One NZ

Talk to our team to get Calling for Microsoft Teams

Request a call backCall 0800 888 130

Calling for Microsoft Teams FAQs

What is Operator Connect?

The Operator Connect service, enables the ability to make and receive phone calls from your Microsoft Teams application. Operator Connect provides deeper integration into the Teams platform to enhance and streamline the Teams Phone experience around networking, provisioning, management, and reporting APIs. One NZ will provide and manage PSTN calling, numbering and connectivity into your Microsoft 365 tenancy.

Does Calling for Microsoft Teams include Microsoft licensing?

No, licensing is currently separate. You need the right Microsoft 365 license. Typically, this is an A3/E3 license plus the Phone System, or an A5/E5 license. We are working to make licensing available directly on our portal and will let you know when this happens.

Microsoft 365 Business plans (Less than 300 users), now have the capability to add Phone System Licensing and therefore can use Calling for Microsoft Teams.

Is calling bundled with the per user price?

Some of our licenses included calling, please contact us for more information.

What happens if there is an internet outage or Microsoft 365 isn’t available?

We recommend that you set up an emergency plan for calls to be diverted as close to the originating call as possible. This would mitigate most potential outage scenarios.

Can a user have a physical phone?

Yes, so long as it is Microsoft Teams Certified.

What happens if I add users and move into a different price bracket?

If you add or remove users in a month, your monthly price will automatically adjust to the relevant price point. To get a lower price point, you may find it useful to add some dummy users.

Where are calls routed to?

Calls to or from Landlines and Mobiles will flow between Microsoft and One NZ's telephony network.

Do conference calls remain in New Zealand?

No, conference calls will be hosted along with your Microsoft 365. For most New Zealand customers, this will be in Australia. As calls route across Microsoft networks, there is no noticeable delay. Even calls hosted in Europe work well.

How do I know what solution best suits my business?

Calling for Microsoft TeamsCalling for Microsoft Teams – CloudCalling for Microsoft Teams - Dedicated
Minimum Users525
Customer Dedicated Session Border ControllerNoYes
SIP Channels includedYesNo
DDI IncludedYesNo
Require Analogue DevicesNoYes

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