BYO modem or get one of ours
You can use your existing BYO modem and enjoy no fixed term on our Unlimited Fibre, VDSL or ADSL broadband plans, or let us take on your modem worries and receive a fully supported One NZ modem on a 12 month fixed term.
If your modem was purchased from a New Zealand retailer or broadband service provider within the last five years, then it will most likely work on the One NZ broadband network. However some broadband settings within your modem may need to change, so you need to be comfortable changing your modem settings. Here are the modem settings you need to know about.
Unsure how to change your modem settings? Then we recommend getting a new plug ‘n’ playfully supported One NZ modem. Learn more about our One NZ modem.
Unsure how to change your modem settings? Then we recommend getting a new plug ‘n’ playfully supported One NZ modem. Learn more about our One NZ modem.
Important things to know
Modem requirements
On Fibre broadband - your modem must be Fibre ready/capable (WAN VLAN tagging and IPoE) and have a WAN or Internet port to connect to the Fibre ONT (Optical Network Terminal).
On VDSL/ADSL broadband - your modem must be VDSL/ADSL ready/capable (New Zealand PPPoA DSL).
Support
We will be unable to offer full support for modems not sourced through One NZ. If you’re unsure about how to set up your own modem, we recommend getting a One NZ modem from us.
Voice calling
To use our voice calling over broadband service, you’ll need a One NZ modem as it won’t work on other modems.
If your non-One NZ modem supports SIP voice calling, our voice calling over broadband service will not work.
If you’re bringing a One NZ modem with you, our voice calling over broadband service will only work on the One NZ modems; DN8245, Ultra Hub range, HG659, or newer One NZ modems – you can view our modems here. We may not be able to add a voice calling over broadband service before you're connected with us – once you’re online with us with your existing One NZ modem, give our sales team a call on 0800 222 664 to get voice calling over broadband added to your account.
On Fibre broadband - your modem must be Fibre ready/capable (WAN VLAN tagging and IPoE) and have a WAN or Internet port to connect to the Fibre ONT (Optical Network Terminal).
On VDSL/ADSL broadband - your modem must be VDSL/ADSL ready/capable (New Zealand PPPoA DSL).
Support
We will be unable to offer full support for modems not sourced through One NZ. If you’re unsure about how to set up your own modem, we recommend getting a One NZ modem from us.
Voice calling
To use our voice calling over broadband service, you’ll need a One NZ modem as it won’t work on other modems.
If your non-One NZ modem supports SIP voice calling, our voice calling over broadband service will not work.
If you’re bringing a One NZ modem with you, our voice calling over broadband service will only work on the One NZ modems; DN8245, Ultra Hub range, HG659, or newer One NZ modems – you can view our modems here. We may not be able to add a voice calling over broadband service before you're connected with us – once you’re online with us with your existing One NZ modem, give our sales team a call on 0800 222 664 to get voice calling over broadband added to your account.
Terms and Conditions
- Offer only available on One NZ open term Unlimited Fibre, VDSL or ADSL broadband plans.
- On Fibre broadband, your modem must be Fibre ready/capable (WAN VLAN tagging and IPoE) and have a WAN or Internet port to connect to the Fibre ONT (Optical Network Terminal).
- On VDSL/ADSL broadband, your modem must be VDSL/ADSL ready/capable (New Zealand PPPoA DSL).
- For use on Fibre or VDSL/ADSL your modem must be sourced from a New Zealand reputable retailer or broadband service provider and should be less than five years old.
- Our voice calling over broadband (VoIP) service will only work on our DN8245, our Ultra Hub range, HG659 or newer One NZ modems – view our modems here. If you’re bringing a non-One NZ modem with you and it supports SIP voice calling, our voice calling over broadband service will not work.
- One NZ’s support to non-One NZ modems is limited to the broadband service that connects to your premises and the modem settings we provide for you to connect to our network.
- Actual broadband speeds, connection quality and the connection performance of your connected devices are dependent on your modem make, model, age, features and specifications, and how you choose to connect to your modem (Ethernet or Wi-Fi).
- You must provide One NZ with 1 months' notice if you wish to cancel your open term plan.
- Consumer terms and Residential Broadband terms apply