Getting started
What do you need to get started?
- Your existing One Business username and password - Forgot your password? Click here to reset
- The Webex app - you can download via the below steps and links
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- Sign out of your existing One Business app (You must be signed out of One Business, not just the app closed)
- Use the below links to download Webex to your device(s)
- Open the app once it's installed
- Enter your email address
- Enter your password
- You are now logged in
Within few seconds, calling registration will complete and app will be up and running.
Refer to the below FAQ for any assistance.
Download the Getting Started guide, complete with neat tips and tricks to help you get underway quickly.
Download One Business with Webex
For Windows, refer to the below FAQ to determine the bit variant your Windows operate on
Mobile download
Available on App Store
and Google Play
Scan QR code to
download mobile app
Frequently asked questions
What are the minimum requirements supported on Windows/Mac, Android or iOS, to operate the Webex app?
Windows
Mac
iPhone and iPad
Android smartphones
For other device manufacturers please refer to the technical specifications available via your manufacturers websites, or refer to your software information located within your device settings (Settings > About Phone > Software Information).
Full list of system requirements for Webex
- Windows 10 and later. Make sure your drivers are up-to-date
- Intel Dual-Core CPU 2.XX GHz or AMD processor (4GB of RAM minimum recommended)
Mac
- MacOS 10.13 and later
- M1 chip or Intel CPU-based (4GB of RAM minimum recommended)
iPhone and iPad
- iOS 15.5 and later - iPhone 7 or later
- iPadOS 15.5 and later - iPad Pro and later, iPad mini (5th generation) and later, iPad Air (3rd generation) and later
Android smartphones
- Android 10 or later (3GB of RAM required)
- Samsung - Galaxy S9 or later, Galaxy Note 9 or later, Galaxy A series 2018 or later, Galaxy Xcover 4s or later, Galaxy Tab S4 or later, Galaxy Tab A 2018 or later
For other device manufacturers please refer to the technical specifications available via your manufacturers websites, or refer to your software information located within your device settings (Settings > About Phone > Software Information).
Full list of system requirements for Webex
Which version of Webex should I download onto my PC, 32-bit or 64-bit?
The version you should install is determined by the version of Windows you have on your PC. The quickest way of confirming this is by checking the operating system variant within your windows settings.
- All Windows 11 installations are 64-bit
- For Windows 10, 8, 7:
- Press "Windows+X" on your keyboard (or right-click on the start menu)
- Select "System"
- System type will indicate the operating system bit variant your device supports
How do I sign out of the old One Business app?
One Business Mobile app
One Business Desktop app
- Open your One Business app
- Open the side menu button (top left of app screen)
- Click "Sign out"
One Business Desktop app
- Open your One Business app
- Click "File"
- Click "Sign out"
Once Webex has been installed and I am logged in, should I keep the One Business app?
No, the One Business app can be uninstalled from your device, once you are up and running on Webex. The only time you may wish to hold onto it a little longer is if you have local contacts that need copying over.
Do I have to install Webex? What happens if I don't?
It is highly recommended that you do install Webex. The service your business uses is moving to this and it is important that you install this app. Not doing so will have operational and functional impact to features that your business uses.
I have created contacts within my One Business app. What will happen to these?
Any contacts created directly into the One Business app are unable to be moved to One Business with Webex directly. Any contacts you need to keep can be easily copied to either:
Once One Business with Webex has been installed and logged in, you will still be able to go back and log into the old One Business app as an archive until it is decommissioned in December 2023.
- Your email client (Outlook or Google) – This is the best method as it ensures contacts are always available. Webex will automatically search for your contact, through the in-app search function
- Contacts can be created directly into Webex
Once One Business with Webex has been installed and logged in, you will still be able to go back and log into the old One Business app as an archive until it is decommissioned in December 2023.
I have chats in my One Business app. What will happen to these?
Unfortunately any chats you have in One Business cannot move over to Webex and will be lost once you uninstall the One Business app.
On a positive note, the messaging/chat environment in Webex is significantly better, with greater functionality.
On a positive note, the messaging/chat environment in Webex is significantly better, with greater functionality.
What will happen to voicemails I have saved in One Business?
Absolutely nothing. These will be moved over to Webex and you will be able to access them on the app under the voicemail tab or dialing into your voicemail.
I have call recording on my profile. What will happen to this?
Call recording is not impacted by the move to Webex and everything will carry on as normal. All call recordings are still accessed from xPortal.
Will my call history be lost in the move to Webex?
Your call history is not lost in the move.
I have Webex installed on my Android smartphone. Why can’t I transfer calls through the Webex app?
Webex relies on the app being “awake” on your phone, even when not being actively used. Recent Android updates have introduced default battery-saving rules, which basically puts all apps to sleep after a while. For any app that relies on it being on-demand and live, this isn’t a good thing as it effectively stops syncing. Luckily there is a solution.
Read our simple fix instructions
Read our simple fix instructions