We remain absolutely focused on keeping you connected, giving you great value and continuously improving the service you receive, which sometimes means our mobile plans can change.
In October/November we’re moving you to either a MyFlex or Pay & Go Prepay plan as we are no longer offering your current plan.
When we move you to MyFlex you’ll get double your current minutes and data and your plan will renew every 28 days instead of 30 days.
Once you’ve been moved to MyFlex you have the flexibility to redesign your data, mins and TXTs at any time for the following month. Find out more about MyFlex - Flexible Prepay plans - that you design, from One NZ.
Check the TXT message we've sent you to see which plan you are currently using and the plan you are moving to.
Prepay 9
Prepay Carryover 19
What will happen to my Carry Over mins and data?
Your Carry Over mins and data balances will move with you to your MyFlex plan.
What if I’ve just purchased a DataSteal Add-On?
If you’ve just purchased a DataSteal Add-On we’ll give you a one-off bonus of 500MB (lasts 28 days) when we move you.
What if I’ve just purchased a 2GB Data Boost?
If you’ve just purchased a 2GB Data Boost we’ll give you a one-off bonus of 2GB (lasts 28 days) when we move you.
What is happening to my free weekend calling?
Your free weekend calling will end when we you move you to MyFlex. On the MyFlex plan we’re moving you to you’ll get double the minutes and data that you currently have on your Prepay Carryover 19 plan.
Prepay Carryover 29
What will happen to my Carry Over mins and data?
Your Carry Over mins and data balances will move with you to your MyFlex plan.
What if I’ve just purchased a DataSteal Add-On?
If you’ve just purchased a DataSteal Add-On we’ll give you a one-off bonus of 500MB (lasts 28 days) when we move you.
What if I’ve just purchased a 2GB Data Boost?
If you’ve just purchased a 2GB Data Boost we’ll give you a one-off bonus of 2GB (lasts 28 days) when we move you.
What is happening to my free weekend calling?
Your free weekend calling will end when we you move you to MyFlex. On the MyFlex plan we’re moving you to you’ll get double the minutes and data that you currently have on your Prepay Carryover 29 plan.
Prepay 4G 19
Prepay 4G 29
Prepay Smart 25
Smart 19 Data
Smart 19 and NZBM
Smart 19 Talk
Vodafone X
If you’ve just purchased a DataSteal Add-On we’ll give you a one-off bonus of 500MB (lasts 28 days) when we move you.
What if I’ve just purchased a 2GB Data Boost?
If you’ve just purchased a 2GB Data Boost we’ll give you a one-off bonus of 2GB (lasts 28 days) when we move you.
When we move you to Pay & Go if you’re topping up $14 or more every month a MyFlex plan may suit you better. Find out more about MyFlex - Flexible Prepay plans - that you design, from One NZ.
Check the TXT message we've sent you to see which plan you are currently using and the plan you are moving to.
China Plan
When we move you from China Plan to Pay & Go, you’ll no longer receive a Top Up bonus of mins and TXTs. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
What if I have a Top Up bonus active when I’m moved from China Plan to Pay & Go?
If you have a Top Up bonus active when we move you from China Plan to Pay & Go, we’ll give you a one-off bonus that lasts 28 days. Once you’ve been moved Top Up Bonuses will no longer be available. Find your plan in the China table above to see the one-off bonus you’ll receive (you’ll find your plan name in the TXT we sent you). Once you’ve used your one-off bonus you can purchase Daily Deals, or use your credit on casual rates. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
Will I still have the special calling rates that come with my China Plan?
We have International TXT and Calling Add-Ons available in Daily Deals. Daily Deals are personalised to suit you and are available to purchase through the My One NZ app or website. Follow our step-by-step instructions on how to buy a Daily Deal.
FreebeeData
When we move you from Freebee Data to Pay & Go, you’ll no longer receive a Top Up bonus of mins and TXTs. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
What if I have a Top Up bonus active when I’m moved from Freebee Data to Pay & Go?
If you have a Top Up Bonus active when we move you from Freebee Data to Pay & Go, we’ll give you a one-off bonus that lasts 28 days. Once you’ve been moved Top Up Bonuses will no longer be available. Find your plan in the Freebee Data table above to see the one-off bonus you’ll receive. Once you’ve used your one-off bonus you can purchase Daily Deals, or use your credit on casual rates. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
FreebeeTalk
When we move you from Freebee Talk to Pay & Go, you’ll no longer receive a Top Up bonus of mins and TXTs. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
What if I have a Top Up bonus active when I’m moved from Freebee Talk to Pay & Go?
If you have a Top Up bonus active when we move you from Freebee Talk to Pay & Go, we’ll give you a one-off bonus that lasts 28 days. Once you’ve been moved Top Up Bonuses will no longer be available. Find your plan in the Freebee Talk table above to see the one-off bonus you’ll receive. Once you’ve used your one-off bonus you can purchase Daily Deals, or use your credit on casual rates. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
Inactive Prepay Plans Prepay Smart 4G and Prepay Carryover
Why am I going to Pay & Go when I am on a Prepay Carryover, or Prepay Smart 4G?
We are moving you to a Pay & Go plan as you don’t have an active plan or Add-On and you’re currently paying casual rates. This means you are using your plan like Pay & Go. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
International Plan
When we move you from International Plan to Pay & Go, you’ll no longer receive a Top Up bonus of mins and TXTs. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
What if I have a Top Up bonus active when I’m moved from International Plan to Pay & Go?
If you have a Top Up bonus active when we move you from International Plan to Pay & Go, we’ll give you a one-off bonus that lasts 28 days. Once you’ve been moved Top Up Bonuses will no longer be available. Find your plan in the International Plan table above to see the one-off bonus you’ll receive (you’ll find your plan name in the TXT we sent you). Once you’ve used your one-off bonus you can purchase Daily Deals, or use your credit on casual rates. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
Will I still have the special calling rates that come with my International Plan?
We have International TXT and Calling Add-Ons available in Daily Deals. Daily Deals are personalised to suit you and are available to purchase through the My One NZ app or website. Follow our step-by-step instructions on how to buy a Daily Deal.
Mera Mobile
When we move you from Mera Mobile to Pay & Go, you’ll no longer receive a Top Up bonus of mins and TXTs. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
What if I have a Top Up bonus active when I’m moved from Mera Mobile to Pay & Go?
If you have a Top Up bonus active when we move you from Mera Mobile to Pay & Go, we’ll give you a one-off bonus that lasts 28 days. Once you’ve been moved Top Up Bonuses will no longer be available. Find your plan in the Mera Mobile table above to see the one-off bonus you’ll receive (you’ll find your plan name in the TXT we sent you). Once you’ve used your one-off bonus you can purchase Daily Deals, or use your credit on casual rates. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
Will I still have the special calling rates that come with my Mera Mobile Plan?
We have International TXT and Calling Add-Ons available in Daily Deals. Daily Deals are personalised to suit you and are available to purchase through the My One NZ app or website. Follow our step-by-step instructions on how to buy a Daily Deal.
Motormouth
When we move you from Motormouth to Pay & Go, you’ll pay less for calling at 49c per min anytime, and TXTs will continue to cost 20c each. You will also be able to use Data at a cost of 50c per MB, and if you use Data this will come off your Prepay balance.
Prepay Nights & Weekends
When we move you from Prepay Nights & Weekends to Pay & Go, you’ll pay less for calling at 49c per min anytime, and TXTs will continue to cost 20c each. You will also be able to use Data at a cost of 50c per MB, and if you use Data this will come off your Prepay balance.
Pasifika Plan
When we move you from Pasifika Plan to Pay & Go, you’ll no longer receive a Top Up bonus of mins and TXTs. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
What if I have a Top Up bonus active when I’m moved from Pasifika Plan to Pay & Go?
If you have a Top Up bonus active when we move you from Pasifika Plan to Pay & Go, we’ll give you a one-off bonus that lasts 28 days. Once you’ve been moved Top Up Bonuses will no longer be available. Find your plan in the Pasifika table above to see the one-off bonus you’ll receive (you’ll find your plan name in the TXT we sent you). Once you’ve used your one-off bonus you can purchase Daily Deals, or use your credit on casual rates. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
Will I still have the special calling rates that come with my Pasifika Plan?
We have International TXT and Calling Add-Ons available in Daily Deals. Daily Deals are personalised to suit you and are available to purchase through the My One NZ app or website. Follow our step-by-step instructions on how to buy a Daily Deal.
Prepay Anytime
When we move you from Prepay Anytime to Pay & Go, you’ll pay less for calling at 49c per min anytime, and TXTs will continue to cost 20c each. You will also be able to use Data at a cost of 50c per MB, and if you use Data this will come off your Prepay balance.
Prepay Data
Yes we have recurring $20, $30, $50 and $80 Add-Ons available on Pay & Go. With Pay & Go you also get access to casual usage for calling, TXT and Data. Making a call will cost 49c per min, TXTs cost 20c each and casual rates of 50c per MB will apply when you have used all your Data Add-On.
I don’t currently have a Data Add-On – what will happen when I move to Pay & Go?
When we move you to Pay & Go as a one off, we are adding a free 500 MB Add-On to your Prepay account when we move you (lasts 28 days). Once you’ve used this you’ll need to purchase a recurring Data Add-On or any credit balance you have will be used at casual rates of 50c per MB.
What if I don’t want to have the ability to use casual data rates?
All our Prepay Plans now have causal data usage, at 50c per MB. You may want to consider moving to a Pay Monthly plan.
What if I’ve just purchased a BBLite Add-On?
If you’ve just purchased a BBLite Add-On we’ll give you a one-off bonus of 250MB (lasts 28 days) when we move you.
What if I’ve just purchased a 2GB Data Boost?
If you’ve just purchased a 2GB Data Boost we’ll give you a one-off bonus of 2GB (lasts 28 days) when we move you.
Supa Prepay and Supa Prepay Add-Ons
As Supa Prepay is no longer available, the Supa Prepay Add-Ons are no longer able to be purchased.
You will be able to buy Daily Deals. Daily Deals are personalised to suit you, and you’ll get instant access to bite-sized bundles of Data, mins or TXTs from as little as 50c. Daily Deals are available to purchase through the My One NZ app or website. Follow our step-by-step instructions on how to buy a Daily Deal .
What will the changes be when I’m moved from Supa Prepay to Pay & Go?
When we move you from Supa Prepay to Pay & Go, you’ll no longer receive a bonus 200 weekend mins when you Top Up. If you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
If you have a bonus Supa Prepay Add-On when you move to Pay & Go, we’ll give you 100 mins for the first 28 days.
If you have an active Supa Prepay Add-On when we move you to Pay & Go, we’re giving you a similar one-off Add-On that lasts 28 days. Once you’ve been moved Supa Prepay Add-Ons will no longer be available. Find your Add-On in Supa Prepay table above to see the one-off bonus you’ll receive (you’ll find your Add-On name in the TXT we sent you). Once you’ve used your one-off bonus you can purchase one of our Daily Deals, use your credit on casual rates or if you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
Why is my Prepay plan no longer available?
We remain absolutely focused on keeping you connected, giving you great value and continuously improving the service you receive, which sometimes means our plans can change. We’ve simplified our Prepay plan range to MyFlex and Pay & Go options.
- Learn more about MyFlex - Flexible Prepay plans - that you design, from One NZ.
- Learn more about Pay & Go - Pay & Go is a simple prepaid plan (one.nz)
I don’t want to move to the Prepay plan you’ve recommended for me, what are my other options?
We have a great range of Pay Monthly plan options, otherwise if you’re keen to stay on a Prepay plan, and you’re being moved to MyFlex, we also have Pay & Go options.
If you’re being moved to Pay & Go and you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
If you wish to move to another provider or to a Pay Monthly plan, all entitlements, Prepay credit balances and bonuses will be lost.
If you’re being moved to Pay & Go and you’re topping up and spending $14 or more every month a MyFlex plan may suit you better.
If you wish to move to another provider or to a Pay Monthly plan, all entitlements, Prepay credit balances and bonuses will be lost.
What will happen when I’m moved to my new plan?
You will experience a short outage overnight from 11.30pm to 7am. During this time you won’t be able to make any changes to your account, buy a plan or Add-On, or top up. You’ll still be able to make calls, send TXTs, use your data and Auto Top Ups will apply if you’ve got one set up. We will send you a reminder TXT a few days before we move you.
What date will I be moving to my new plan?
We will send you a TXT a few days before we move you confirming the date of your move and all the important information you need to know. No moves will happen on plan renewal dates.
How do I manage the MyFlex plan?
Sign in to the My One NZ app or website to flex your plan. With MyFlex Prepay you can design your own plan or select from one of our Popular Combos - Flexible Prepay plans - that you design, from One NZ.
What is happening to my BestMate?
We now offer better pricing for larger amounts or unlimited mins in our MyFlex plan options. If you paid separately for BestMate, you will have already received a TXT letting you know this product is ending on 10 August. On the this date BestMate will be removed from your account and you’ll no longer be charged for this. If you currently pay for BestMate as part of your Smart19 & NZBM Add-On, your BestMate will continue to work and be charged for until you move to your new MyFlex plan. You’ll get unlimited minutes in the recommended MyFlex plan that we are moving you to.
What is the difference between my current Prepay plan and the Prepay plan you’re moving me to?
What is the My One NZ app and how do I use this?
Use the My One NZ app to track your usage, Top Up your Prepay account, redeem Rewards, and claim Prepay Daily Deals. You can use the My One NZ mobile app or sign into the web portal.
For more info see - Using the My One NZ service. Get our App for easy access. One NZ.
For more info see - Using the My One NZ service. Get our App for easy access. One NZ.
How do I Top Up?
Using your One NZ mobile is the most convenient way to Top Up. You’ll find all the information you need to Top Up using your mobile here - How to Top Up your Prepay mobile account. One NZ.
Can I still call 777 to Top Up?
Yes you can still call 777 from your One NZ mobile to Top Up using your Visa, Visa Debit Card or Mastercard.
What are Daily Deals?
Personalised to suit you, Daily Deals give you instant access to bite-sized bundles of data, mins or TXTs from as little as 50c. Get the best prices on up to three deals every day. Our Daily Deals refresh every 24 hours so you can get sweet new deals daily! If you're on MyFlex Prepay or Pay & Go you're eligible for Daily Deals. Daily Deals are available to purchase through the My One NZ app or website. Follow our step-by-step instructions on how to buy a Daily Deal .
How do I purchase a Daily Deal?
It’s super easy to purchase a Daily Deal, simply download the My One NZ App if you haven’t already and follow our step-by-step instructions on how to buy a Daily Deal.
What is casual Data?
All our Prepay Plans now have casual data usage, at 50c per MB. Once you’ve used all your Plan or Add-On data any credit balance you have will be used at casual rates of 50c per MB.
What is Prepay Carry Over?
Prepay Carry Over is available on our MyFlex plan and ensures any unused minutes and data don't go to waste. On MyFlex you can carry over up to 500 unused minutes and up to 3.5GB of unused data when your plan renews (TXTs do not carry over). Find out more about Prepay Carry Over.
Terms and conditions
Plan - MyFlex Prepay terms apply.
Plan - Pay and Go Terms apply.