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Your plan price is changing

At One New Zealand, we’re continuously investing in our mobile network to make sure we keep up with our customers' ever-increasing demand for data. This means we sometimes have to change our plans and prices.

On your first bill after 24 April, the price of your One Plan will go up by $5 (incl. GST) a month.

Unlimited Max Speed Data
We hope you’re enjoying all the unlimited max speed data your One Plan gives you. Stream and hot spot like crazy, you’ll never use it up, or have your speed reduced*.

There is no change to the price of any Companion plans, and they’ll also continue to enjoy unlimited max speed data.

$80 One Plan
$85 One Plan

Important things to know

MMS/PXTs49c per MMS/PXT to One NZ NZ mobiles, any other mobile network in NZ and any email address.
International calls$0.69/min for calls to mobiles & landlines in Ireland, UK, USA & Canada. $1.39/min for mobile & landlines to other countries. Satellite calls/min: $15.64 Inmarsat A, $11.50 Inmarsat B, $4.03 Global Star.
International RoamingFor just $8 a day you can use your NZ plan data, minutes and TXT in our Daily Roaming destinations. For other destinations, you will be charged per minute or per TXT at rates specific to that location. View casual rates here.
Companion PlansAvailable for $35 each per month on a Medium Pay Monthly plan and $40 each per month on One Plan™.
Video CallsVideo Calls (excluding video calling apps and other data-based video calling features). $0.49/min to One NZ mobiles. $2.00/min to other NZ/international mobiles.
VoicemailCalls to voicemail are free.
Fair Use PolicyFair Use Policy applies. For more information, click here.

  • Endless calls & TXTs are for standard person-to-person calls and TXTs to standard NZ and Australian numbers. Excludes special and premium numbers (i.e. short codes). Personal Mobile use only.
  • Up to 3 Companion plans can be added per full priced Primary plan, to the same billing account. Companions must have the same plan type as the Primary plan. (i.e. if Primary plan is One Plan, all Companions must be on Companion One Plan). View full details here.
  • If you sign up to this plan, any existing discounts you may have on your mobile account, will be removed.
  • Any non-standard calls will be charged per minute, rounded up to the closest full minute, unless otherwise stated by the service provider.
  • Daily Roaming: For just $8 a day you can use your NZ plan's data, minutes, TXTs and overseas with Daily Roaming. Simplified rates apply to other destinations.
  • To use Wifi Calling, One NZ customers need a VoLTE enabled voice calling plan, an eligible phone with Wifi Calling turned on & a good quality Wifi connection. See one.nz/wificalling for more info.
  • Consumer terms, Mobile terms, and Pay Monthly Mobile terms apply.

Roaming:

FAQs

What will the changes look like on my bill?

  • Your $80 a month ($69.56 excl. GST) One Plan will increase by $5 a month ($4.35 excl. GST) to $85 a month ($73.91 ex GST) on the first bill you receive after 24 April 2024. e.g. If your billing date is the 25th of every month, your 25th April bill will show your new price.
  • There is no change to the price of Companion plans.

Is there anything I need to do if I'm happy to stay on my current plan?

  • No there is nothing you need to do except continue to enjoy unlimited max speed data, and we're delighted you're staying with us.

Will this affect my Interest Free Payment?

  • Don’t worry, the price change won’t affect your Interest Free Payment (if you have any) and you’ll be charged as normal for this.
  • If you switch to a different Pay Monthly or Business Mobile plan, your current Interest Free payment will not drop off and will continue as normal.
  • If you wish to cancel your plan you’ll need to pay the balance of your Interest Free Payment off when you go.

What will happen to my existing discounts I have on my account?

  • If you stay on your current plan, any discounts you receive will remain the same after the price change.
  • If you decide to switch to a different Pay Monthly or Business Mobile plan, any existing mobile discounts you have will drop.

How do I cancel my plan?

  • We’ll be sad to see you go, but we understand if you now want to cancel your plan. If you have an interest free payment, you’ll need to pay the balance off when you go.
  • To cancel your plan call us on 0508 010 231 or if you’re a business customer on 0800 888 119.

What other Pay Monthly plan options do I have?

Who can I talk to about this change?

Terms and Conditions

  • Plan price change: Your monthly plan price change will happen on your next bill after 24 April 2024. If you stay on your current plan, any discounts you receive will remain when we move you.
  • One Plan: *Fair use applies. Unlimited voice calls and TXTs to standard NZ and Aus numbers (e.g. no short codes or MMS/PXT). Personal mobile phone use only. Small and Medium
  • Mobile Plans: Speeds reduced to a maximum of 1.2Mbps after Max Speed data allowance exceeded. Unlimited voice calls & TXTs to standard NZ & Aus numbers (e.g. no short codes or MMS/PXT).
  • Companion Plans: On the $65 (incl. GST) Medium Mobile plan you can add up to 3 Companion plans for $35 (incl. GST) each month. On the $85 (incl. GST) One Plan you can add up to 3 Companion plans for $40 (incl. GST) each month. Companions must be on the same billing account and plan type must be the same as the Primary Plan (e.g. all One Plan plans). The Primary Plan account holder is liable for all charges including the cost of each plan. Companion plans are not available through the Online store.
  • Fair use, Mobile terms and Pay Monthly terms apply.

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