At One NZ we value the safety of our customers in relation to fraud and as such we are putting in place protections that are intended to protect your identity.

You may decline consent to undertake the identity verification check. Please note that we won’t be able to provide you with interest free payment terms for your purchase.

If you prefer, you can purchase your item at full price without interest free terms.

You need a suitable smartphone with camera capabilities

IOS 10 or above

Android 10 or above

Beta operating systems may not supported

On average, it only takes 2 minutes to complete your check, make sure you have your documents ready before you start.

Renew your ID before you begin, use an alternative ID if appropriate. If you prefer, you can purchase your item at full price without interest free terms.

You will need to use a valid ID to undertake this check. We accept NZ Drivers License and all passports. If you prefer, you can purchase your item at full price without interest free terms.

There are a number of reasons why you may have failed. Follow the tips below and try again, making sure:

• The image of the ID captured is not a printed copy or from a screen
• There are no obstructions or excessive glare on the ID
• The ID is not damaged or dirty
• You are the person captured in the selfie
• You aren't wearing a hat or sunglasses

If you prefer, you can purchase your item at full price without interest free terms.