1. These Terms apply to One NZ’s Prepay Plus Starter, Rollover, Endless and Unlimited Plans (‘Prepay Plus Plans’).

2. You'll need to activate your One NZ SIM and select a One NZ Prepay Plus Plan.

3. Prepay Rollover Plans have a 48-hour grace period. If you renew your Prepay Rollover Plan within this grace period, you will not lose any entitlements, including rollover data and DataUp bonuses. If you do not renew your Prepay Rollover Plan within this 48-hour period, you will lose your rollover data and DataUp bonuses.

4. If you don’t have enough credit to renew your Plan, your Plan will be paused until you next top up and have enough credit to renew your Plan. If you top up and renew within 48 hours of your Plan being paused, your initial Plan renewal date will not change, and you will keep your rollover allowances when your Plan renews. For example, if your Plan is due to renew on 1 Jan at 00:00, but you top up on 2 Jan at 22:00, your Plan will renew next on 2 Feb at 00:00. If you top up and renew more than 48 hours after your Plan is paused, your Plan renewal date will reset, and you will lose any Rollover data or DataUp bonus.

5. For minimum Prepay Top Up amounts and length of time money loaded on your Prepay account remains available for, please see our Mobile Terms.

6. You cannot use causal rates to make calls, send TXTs or use data if you have used up all your Plan allowances before your renewal date, if your Plan is paused, or if you don’t have an active Plan. You will need to purchase an Add-On, Daily Deal or renew your Plan.

7. You will be charged standard casual rates for non-standard TXTs, MMS and data.

8. You will be charged standard casual rates for international and roaming calls, TXTs and data if you do not have a valid Add-On.

9. Included minutes are to standard landline and mobile numbers in NZ and Australia. Calls made using any of the following services will be charged at standard casual rates, and deducted from your Prepay balance: international numbers, special or premium numbers (e.g. 0900), data calls and usage, video calling and roaming services.

10. Included TXTs are for personal mobile use to standard NZ and Australian numbers, and cannot be used if you're roaming overseas. Non-standard TXTs will be charged at casual rates and include but are not limited to premium TXTs and fundraising short-codes.

11. MMS is for personal mobile use only to standard NZ numbers. Unlimited MMS cannot be used if you’re roaming overseas. Non-standard MMS will be charged at casual rates and includes but is not limited to premium services and fundraising short-codes. To find out more about MMS, see the “What is an MMS section below”

12. Included data is for personal mobile use only. Data is available for use within the One New Zealand network only. If you roam overseas, standard roaming rates will apply.

13. Our mobile service is for personal mobile use only and is not for multiple simultaneous calling, re-supply or re-selling, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine to machine communication (including by using your SIM card in any other device), Cellular Trunking Units (CTUs or simboxes), spamming, phishing or any other activity that One NZ considers to be non-standard usage.

14. You can change your Plan at any time in the My One NZ app by selecting either 'Change plan' on your Plan renewal day, or 'Renew Plan now' to change your Plan immediately.

15. You can change to a Pay & Go Plan at any time. This means you are stopping your Prepay Plus Plan and any calls, data and TXTs usage will be charged at casual rates.

16. Order of use for your Plan inclusions and any Add-Ons, Daily Deals or extras you have can be found in our Mobile Terms.

17. All pricing includes GST.

Prepay Starter Plan

18. If you use all of your minutes, TXTs or data entitlements, you will need to purchase an Add-On or renew your Plan to make a call, send a TXT or use data.

19. Prepay Starter Plans do not include rollover data. If you would like your Plan to include rollover data, you must move to a Prepay Rollover Plan.

20. You cannot pause your Prepay Starter Plan.

21. If you don’t have enough credit to renew your Plan, your Plan will be paused. Your Plan will automatically renew when you next top up enough credit to cover the cost of your Plan. If you have an outstanding IOU this will be paid back first and any remaining credit from your top up will be allocated to renewing your plan after your IOU has been re-paid.

Prepay Rollover Plans

22. You will automatically rollover any unused data when your Prepay Rollover Plan renews. You then have one year to use that data before it expires.

23. You can use your rollover data as long as you are on a Prepay Rollover Plan.

24. Order of use for data included in your Plan and rollover data can be found in our Mobile Terms.

25. Rollover data can only be used in New Zealand.

26. You must have an active Prepay Rollover Plan to rollover unused data and use any rollover data you have accumulated.

27. If you change from a Prepay Rollover Plan to any of our other Prepay Plus Plans or a Pay & Go Plan, you will lose any rollover data and DataUp bonuses that you have accumulated.

28. If you cancel your Prepay Rollover Plan, you will lose any rollover data and DataUp bonuses that you have accumulated.

29. If you use all of your minutes, TXTs or data entitlements (including any rollover data and DataUp bonuses that you have accumulated), you will need to purchase an Unlimited – 24 hour Add-On or renew your Plan to make a call, send a TXT or use data.

30. If you don't have enough credit to renew your Prepay Rollover Plan, your Plan will go on hold until you next top up and have enough credit to renew your Plan. If you top up and renew within 48 hours of your Plan going on hold, your Plan renewal date will not change, you will rollover any unused data from your previous Plan and keep your rollover data allowance when your Plan renews. If you top up and renew more than 48 hours after your Plan goes on hold, your Plan renewal date will reset, and you will lose your rollover data and DataUp bonuses (see DataUp for One NZ Prepay Terms). for One NZ Prepay Terms).

31. If your Prepay Rollover Plan is paused you will not be able to make calls, send TXTS or use data; you must purchase an Add-On, Daily Deal or renew your Plan to be able to make standard domestic calls (including calls to voicemail), TXTs, MMS or to use data. You will be charged at casual rates for non-standard, international or roaming calls, TXTs and data.

Prepay Endless Plans

32. If you use all of your minutes, TXTs or data entitlements (including any DataUp bonuses that you have accumulated), you will need to purchase an Add-On or renew your Plan to make a call, send a TXT or use data.

33. Endless data speeds will be reduced to a maximum of 1.2Mbps once your Plan's full speed data allowance has been exceeded.

34. If you don't have enough credit to renew your Prepay Endless Plan, your Plan will go on hold until you next top up and have enough credit to renew your Plan. If you top up and renew within 48 hours of your Plan going on hold, your Plan renewal date will not change. If you top up and renew more than 48 hours after your Plan goes on hold, your Plan renewal date will reset.

35. If your Prepay Endless Plan is paused you will not be able to make calls, send TXTS or use data; you must purchase an Add-On, Daily Deal or renew your Plan to be able to make standard domestic calls (including calls to voicemail), TXTs, MMS or to use data. You will be charged at casual rates for non-standard, international or roaming calls, TXTs and data.

36. One NZ’s Fair Use policy applies for any unlimited inclusions in your Prepay Plus Plan.

37. One NZ’s General Consumer Terms, Mobile Terms, DataUp Terms, Prepay Add-On Terms and Prepay Daily Deals Terms apply.

1. International Calls: Calls to our top 15 overseas destinations anytime are charged at 89c per minute. Top 15 destinations are Australia - excluding external territories (once you’ve used your included minutes), Canada, China, Hong Kong, India, Ireland, Japan, Malaysia, Philippines, South Korea, Singapore, Taiwan, Thailand, UK & USA.

2. International: Calls to the rest of the world are charged at $1.43 per minute.

3. International TXTs: From NZ to overseas are charged at 31c per TXT.

4. Voicemail: Calls to voicemail are included in your Prepay Plus Plan entitlements when you are in New Zealand and have an active plan. If your Plan is paused, you will not be able to make calls to voicemail until you renew your Plan. Calls to voicemail when outside of New Zealand are charged at casual ratesl or the rates determined by your roaming Add-On.

5. 018 Directory Service Call: $1.03 per minute.

6. MMS: MMS messages are included within your Prepay Plus Plan entitlements when you’re in New Zealand and have an active Plan. If your Plan is paused, you will not be able to send MMS messages until you renew your Plan. MMS messages when outside of New Zealand are charged at casual rates or the rates determined by your roaming Add-On if MMS are included in your Add-On. Casual MMS: $0.50 per message.

7. Roaming: Standard Prepay Roaming rates apply.

8. One NZ’s General Consumer Terms and Mobile Terms apply.

1. Not all Prepay Add-Ons or deals are available on all Prepay Plus Plans. Eligibility of Add-Ons is based on which Plan that you are on. Check which deals or Add-Ons your Plan is eligible for, view validity and entitlements through the My One NZ App, online in My One NZ or call 777.

2. Add-Ons validity:

3. Once your Add-On has expired, any unused minutes, TXTs or data will be removed from your account.

$3 Burst Add-On

4. You can buy the $3 Burst Add-On on One NZ’s Prepay Plus Starter, Rollover and Endless Starter, Endless Plus and Unlimited Plans.

5. Buy a $3 Burst Add-On and get unlimited max speed data, unlimited minutes and unlimited TXTs to standard NZ & Australian mobile and landline numbers for 24 hours.

6. The $3 Burst Add-On cannot be stacked with any other Add-On.

7. The $3 Burst Add-On expires 24 hours after it has been purchased. For example, if you purchase a $3 Burst Add-On on 20/11/2025 at 8:24am, it will expire on 21/11/2025 at 8:24am.

8. One NZ’s Fair Use policy applies.

International Add-On

9. The International Add-On gives you 250 anytime minutes and 50 TXTs to use between Canada, China, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Korean Republic, Macau, Malaysia, Philippines, Portugal, Singapore, South Africa, Spain, Thailand, UK and the USA.

10. The International Add-On is included on Prepay Endless Plus and Prepay Unlimited Plans. If you renew your Prepay Endless Plus or Prepay Unlimited Plan, the International Add-On will continue each month until you pause, change or cancel your Plan. You will lose any included minutes and TXTs that you have not used at the end of each month.

11. The International Add-On is available to purchase on Prepay Starter, Prepay Rollover and Prepay Endless Starter Plans. You can only purchase an International Add-On if you are the account holder or are authorised to make changes on the account. The International Add-On is charged upon purchase. Please see the Add-On details contained within the My One NZ app or self-service portal for more details.

12. You can use the included International Add-On minutes and TXTs at any time of the day in New Zealand.

13. You will lose any included minutes and TXTs that you have not used when the International Add-On expires.

14. A minimum of one minute will be deducted from your included International Add-On minutes for each call that you make.

15. You can only have one International Add-On your account at a time.

16. Once you have used up the included TXTs, any additional TXTs and TXTs that you send to countries not included in the International Add-on will be charged at the standard international rates of your plan.

17. Once you have used up all the included minutes, any additional minutes and minutes that you use to call countries not included in the International Add-On will be charged at the standard international rate of your Plan.

18. The International Add-On doesn't apply when you're roaming overseas. Roaming charges apply.

General

19. If you change your Prepay Plus Plan to Pay & Go or Travel SIM to a Prepay Plus Plan, you will lose any current Add-Ons.

20. One NZ may withdraw or amend Add-On offers at any time.

1. If your Prepay balance has less than $14 credit and you can’t top up right away, free TXT ‘IOU’ to 468 and we’ll apply an instant $5 credit to your Prepay balance. The next time you top up your Prepay balance, you'll need to repay the $5 IOU plus a $0.50 fee.

2. You must have less than $14 credit to be use Prepay IOU.

3. You can only have one outstanding Prepay IOU at a time. You will need to repay any outstanding IOU before you can request another one.

4. If you top up and have an outstanding Prepay IOU, your Prepay IOU and $0.50 fee will be paid back first and any remaining funds will then go to your Prepay balance.

5. Prepay IOU is not available while roaming overseas.

6. You can’t change your Prepay Plus Plan or move to a Pay Monthly plan while you have an unpaid Prepay IOU.

1. If you change your Prepay Plus Plan from a Rollover Plan to a Starter, Endless or Unlimited Plan, you will lose your DataUp bonus.

2. If you change Prepay Plus Plan within the Prepay Rollover Plan family (e.g. from Rollover Medium to Rollover Small), you will keep your DataUp bonus. For example, if you are on a Rollover Small Plan and have a 30% DataUp bonus, when you move to a Rollover Medium Plan you will have your DataUp bonus % increased to 40% - the current % that you have will increase by 10%.

3. If you change from a MyFlex Prepay Plan to a Prepay Rollover Plan, you will keep your DataUp bonus from your MyFlex Plan.

1. To be eligible for your DataUp bonus, you must be on an active Prepay Rollover Plan and have access to My One NZ.

2. You must redeem your DataUp bonus through the My One NZ app.

3. DataUp bonuses are only available on Rollover Plan renewals.

4. DataUp bonuses are not available on activation of your Rollover Plan. You will become eligible for your first DataUp bonus on the first renewal/repurchase of your Plan.

5. Your DataUp bonus is calculated based on the data allowance of your new Plan. For example, if you are on a Rollover Small Plan (with 1GB data allowance) and you change to a Rollover Medium Plan (with 2GB data allowance), your DataUp bonus will be calculated as percentage of your new active Rollover Medium plan (with a 2GB data allowance).

6. On your first renewal, you will be eligible to redeem a 10% DataUp bonus. This will increase by 10% each consecutive renewal, up to a maximum of 100%. For example, on your second renewal, you will be eligible to redeem a 20% bonus, on your third renewal, 30% etc. up to 100%.

7. Your DataUp bonus entitlement will not increase if you change from a paused Plan to a different Rollover Plan. You will keep your existing DataUp bonus and move to your new Rollover Plan, and you can then continue to build up your DataUp bonus to a maximum of 100%.

8. Each time you consecutively renew your Rollover Plan, you will be eligible to redeem your DataUp bonus. Once redeemed, your DataUp bonus is automatically added to your balance.

9. DataUp bonuses will be available to redeem after each successful Rollover Plan renewal or repurchase.

10. The maximum DataUp bonus available is 100% of your active Rollover Plan data. You will continue to receive a 100% DataUp bonus each time you successfully consecutively renew or repurchase your Plan.

11. DataUp bonus data does not roll over.

12. If you change to a Prepay Starter, Endless or Unlimited Plan, you will lose your DataUp bonus.

13. If you do not renew your Rollover Plan on time, your Plan will be paused. You will need to renew your Plan within 48 hours of your Plan being paused to keep your current DataUp bonus percentage.

14. If you pause your Rollover Plan for more than 48 hours, you must reactivate your Plan. This will reset your DataUp bonuses and you will be eligible to redeem a 10% DataUp bonus on your next consecutive Plan renewal.

15. Once redeemed, your DataUp bonus is valid for the remaining duration of your current Rolllover Plan, or until you repurchase another Rollover Plan.

16. Order of use for bonus data is set out in our Mobile Terms and Conditions.

17. You cannot use your DataUp bonus if you are roaming. Standard roaming rates will apply.

18. Offer may be withdrawn, amended, or extended at any time.

19. General Consumer terms, Mobile terms and Prepay Terms apply.

1. Double data for the first month on us is a promotional offer available to new and existing customers on a $17 or above Prepay Plus Plan ("eligible Plan").​

2. To receive this offer, you must change from a MyFlex plan to an eligible Plan between 24 September 2025 and 28 October 2025.​

3. Your first month's double data bonus will be applied automatically when you change to an eligible Plan.​

4. Double data bonus lasts 30 days. ​

5. Any unused balance from the double data bonus will not roll over to your next Plan. ​

6. Double data bonus does not count towards your DataUp allowance. ​

7. If you deactivate your account, you will lose your current double data bonus. If you change to an ineligible Plan, your double data bonus will continue until the 30-day expiry and will not be available for re-purchasing.​

8. If you renew your current eligible Plan or change to another eligible Plan before the expiry of your current Plan, your double data bonus will remain until the 30-day expiry and then cannot be re-purchased.​

9. This offer is not available in conjunction with any other offer.​

10. Order of use for double data bonus is set out in our Mobile Terms.​

11. Double data bonus cannot be transferred to another number, is not exchangeable, and cannot be redeemed for cash.​

12. Double data bonus can only be used in New Zealand and cannot be used whilst roaming overseas.​

13. One New Zealand may extend, amend or remove this offer at any time.​

14. This offer may be withdrawn or extended at any time.​

15. One NZ's General Consumer Terms, Mobile Terms, and Prepay Plus Terms apply.