Whether you are setting up your new iPhone, messages, or FaceTime, we have some interactive step-by-step guides to help you. Look for our User Guides for this.

If you need to set up a SIM card or an eSIM for your iPhone, we can help.

Our App.
You can manage your One NZ account on your iPhone, simply by using our My One NZ app, built for iOS.

Software updates.
We recommend that you stay up to date with the latest version of iOS for your model of iPhone, with security in mind.

The latest version of iOS is iOS 26.5
iOS 26 is supported on iPhone 11 models and newer models and is now available for you to download.

These models of iPhone are eligible to use iOS 26:

• iPhone 17 Pro Max
• iPhone 17 Pro
• iPhone 17
• iPhone 17e
• iPhone Air
• iPhone 16 Pro Max
• iPhone 16 Pro
• iPhone 16 Plus
• iPhone 16
• iPhone 16e
• iPhone 15 Pro Max
• iPhone 15 Pro
• iPhone 15 Plus
• iPhone 15
• iPhone 14 Pro Max
• iPhone 14 Pro
• iPhone 14 Plus
• iPhone 14
• iPhone 13 Pro Max
• iPhone 13 Pro
• iPhone 13
• iPhone 13 mini
• iPhone 12 Pro Max
• iPhone 12 Pro
• iPhone 12
• iPhone 12 mini
• iPhone 11 Pro Max
• iPhone 11 Pro
• iPhone 11
• iPhone SE (2nd generation and later)

iPhone and 5G.
The latest iPhone 17 models, all iPhone 16 models, all iPhone 15 models, all iPhone 14 models, all iPhone 13 models, all iPhone 12 models and the latest iPhone 16e are all 5G capable.

WiFi 7 capable.
iPhone 16 model phones all support WiFi 7 (802.11be) with 2x2 MIMO (Multiple In, Multiple Out) antennas. iPhone 17 models also support WiFi 7 with the new N1 chip supporting 160 MHz bandwidth from the standard's 320 MHz maximum.

Enabling VoLTE
VoLTE is available on the One NZ network, right across New Zealand, including the RBI2 cell towers. VoLTE works on iPhone 6 and all newer models of iPhone.

You can switch on VoLTE in your Settings. Look under Settings > Mobile > Mobile Data Options > Enable 4G Voice and Data.

Apple Watch
The current version of WatchOS is 26.5 and this requires iOS 26 to be installed on on the paired iPhone.

AirPods.
The most current AirPods Pro firmware is 8B40, made available in May 2026. For AirPods 4 models the latest firmware is 8B21.
AirPods firmware will update automatically when connected to your iPhone.

Whether it’s setting up your new iPad, setting up your email and the internet, or connecting to WiFi, we have interactive step-by-step guides to help you.

If you need a SIM card for your iPad, we can help. Simply visit us in store.

You can manage your One NZ accounts on your iPad by using My One NZ.

Software updates

We recommend that you stay up to date with the latest version of iPadOS. The latest version is iPadOS 26.5, which is compatible with these models of iPad:

• iPad Pro 12.9" - 2nd generation and newer.
• iPad Pro 10.5".
• iPad Pro 11" - all generations.
• iPad Air - 3rd generation and later.
• iPad - 6th generation and later.
• iPad mini - 5th generation and later.