Help and support for iPhone
Whether you are setting up your new iPhone, messages, or FaceTime, we have some interactive step-by-step guides to help you. Look for our User Guides for this.
If you need to set up a SIM card or an eSIM for your iPhone, we can help.
Our App.
You can manage your One NZ account on your iPhone, simply by using our My One NZ app, built for iOS.
Software updates.
We recommend that you stay up to date with the latest version of iOS for your model of iPhone, with security in mind.
The latest version of iOS is iOS 26.6
iOS 26 is supported on iPhone 11 models and newer models and is now available for you to download.
iPhone and 5G.
The latest iPhone 17 models, all iPhone 16 models, all iPhone 15 models, all iPhone 14 models, all iPhone 13 models, all iPhone 12 models and the latest iPhone 16e are all 5G capable.
WiFi 7 capable.
iPhone 16 model phones all support WiFi 7 (802.11be) with 2x2 MIMO (Multiple In, Multiple Out) antennas. iPhone 17 models also support WiFi 7 with the new N1 chip supporting 160 MHz bandwidth from the standard's 320 MHz maximum.
Whether it’s setting up your new iPad, setting up your email and the internet, or connecting to WiFi, we have interactive step-by-step guides to help you.
If you need a SIM card for your iPad, we can help. Simply visit us in store.
You can manage your One NZ accounts on your iPad by using My One NZ.
Software updates
We recommend that you stay up to date with the latest version of iPadOS. The latest version is iPadOS 26.6 which is compatible with these models of iPad:
- iPad Pro 12.9" - 2nd generation and newer.
- iPad Pro 10.5".
- iPad Pro 11" - all generations.
- iPad Air - 3rd generation and later.
- iPad - 6th generation and later.
- iPad mini - 5th generation and later.
