Help and support for iPhone
Whether you are setting up your new iPhone, messages, or FaceTime, we have interactive step-by-step guides to help you. Look for our User Guides.
If you need a new SIM card for your iPhone, we can help. Visit us in store and we can also help to transfer your contacts.
You can manage your One NZ account on your iPhone with the My One NZ app for iOS.
iPhone and 5G
The latest iPhone 15 models, all iPhone 14 models, all iPhone 13 models, all iPhone 12 models and the latest iPhone SE (Gen 3) are all 5G capable. You'll find 5G in many locations across New Zealand, including Auckland, Wellington, Christchurch, Tauranga, Rotorua, Whakatane, Whanganui, Queenstown, and more, as we continue to extend our network and capabilities.
Enabling VoLTE
VoLTE is available on the One NZ network, across New Zealand, including RBI2 cell towers. VoLTE works on iPhone 6 and all newer models of iPhone. You'll want VoLTE simply for the sound quality on phone calls, and there are more benefits with VoLTE. You can learn more about VoLTE.
You can switch on VoLTE in your Settings. Look under Settings > Mobile > Mobile Data Options > Enable 4G Voice and Data.
Software updates
We recommend that you stay up to date with the latest version of iOS for your model of iPhone.
The current version, iOS 17.1.1, is now available to download and is compatible with these models of iPhone:
- iPhone 15
- iPhone 15 Plus
- iPhone 15 Pro
- iPhone 15 Pro Max
- iPhone 14
- iPhone 14 Plus
- iPhone 14 Pro
- iPhone 14 Pro Max
- iPhone 13
- iPhone 13 mini
- iPhone 13 Pro
- iPhone 13 Pro Max
- iPhone 12
- iPhone 12 mini
- iPhone 12 Pro
- iPhone 12 Pro Max
- iPhone SE (3rd generation)
- iPhone SE (2nd generation)
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro Max
- iPhone XS
- iPhone XS Max
- iPhone XR
Whether it’s setting up your new iPad, setting up your email and the internet, or connecting to WiFi, we have interactive step-by-step guides to help you.
If you need a SIM card for your iPad, we can help. Simply visit us in store.
You can manage your One NZ accounts on your iPad by using My One NZ.
Software updates
We recommend that you stay up to date with the latest version of iPadOS.
The latest version is iPadOS 17.1.1 - and is compatible with these models of iPad:
- iPad Pro 12.9" - 2nd generation and newer.
- iPad Pro 10.5"
- iPad Pro 11" - all generations
- iPad Air - 3rd generation and later.
- iPad - 6th generation and later.
- iPad mini - 5th generation and later.