Help and support for iPhone
Whether you are setting up your new iPhone, messages, or FaceTime, we have some interactive step-by-step guides to help you. Look for our User Guides for this.
If you need to set up a SIM card or an eSIM for your iPhone, we can help.
Our App.
You can manage your One NZ account on your iPhone, simply by using our My One NZ app, built for iOS.
Software updates.
We recommend that you stay up to date with the latest version of iOS for your model of iPhone, with security in mind.
Whether it’s setting up your new iPad, setting up your email and the internet, or connecting to WiFi, we have interactive step-by-step guides to help you.
If you need a SIM card for your iPad, we can help. Simply visit us in store.
You can manage your One NZ accounts on your iPad by using My One NZ.
Software updates
We recommend that you stay up to date with the latest version of iPadOS.
