IMPORTANT: From 24 September 2025, you will no longer be able to change or flex your MyFlex plan. If you are already on MyFlex you can stay on your plan for now – just keep your Prepay topped up so your plan can renew on time. If you want bonus Prepay data, check My One NZ to redeem.
Change to MyFlex Prepay from a Pay & Go plan
When you want to change to a MyFlex Prepay plan from a Pay&Go plan, follow these instructions:
Use My One NZ on our website
Follow these steps:
- Sign in to My One NZ.
- Select Products and Services, and then Plan & Add-Ons.
- Click the Change plan button.
- Select Switch and then I want this plan under the available plans.
- Use the Arrows to either side of the table to adjust the amount of data, minutes and TXTs up or down to build your MyFlex Prepay plan.
- When you're happy with your selection, choose Let’s go. You may need to top up your account to make sure you can cover the plan price. If so, click Top Up and enter your payment details and then Refresh my plan.
Use our My One NZ app
Follow these steps:
- Open the My One NZ app.
- Make sure you have enough credit in your balance before you change your plan.
- Tap Plan & Add-Ons.
- Tap Change my plan.
- Select Switch under available plans and then I want this plan.
- Flex your plan's data, minutes and TXTs by scrolling left or right so that your selections are between the dotted lines in green, then tap Let’s go when you are happy with your selections.
- You may need to top up your account to make sure you can cover the new plan price. If so, tap Top Up to add credit to your account.
