How to set up your new Deco X50 modem How to set up your new Deco X50  modem
Power adapter plugged into Deco X50 DSL modem
Power adapter plugged into Deco X50 DSL modem
Power adapter plugged into Deco X50 DSL modem

1. Connect the modem to power

Plug the modem unit’s power adapter into the modem, and the wall socket.
Network cable plugged into Dexo X50 modem and fibre ONT box.
Network cable plugged into Dexo X50 modem and fibre ONT box.
Network cable plugged into Dexo X50 modem and fibre ONT box.

2. Connect the network cable to the ONT fibre

Using a network cable, connect the modem unit to the fibre wall box (ONT unit).
Best location at a height away from obstacles highlighted in a living room for placing a Deco modem.
Best location at a height away from obstacles highlighted in a living room for placing a Deco modem.
Best location at a height away from obstacles highlighted in a living room for placing a Deco modem.

3. Place the modem in an high-up, open space

Place the modem in an open space, high & ideally, away from obstacles.
Green solid light highlighted on a deco X50 modem
Green solid light highlighted on a deco X50 modem
Green solid light highlighted on a deco X50 modem

4. Connect modem to the internet

Wait for the light on your modem to turn solid green - you are now connected to the internet.
Base of a deco X50 modem showing WiFi login details
Base of a deco X50 modem showing WiFi login details
Base of a deco X50 modem showing WiFi login details

5. Find your WiFi login details on the sticker in the box

Use the WiFi username (SSID) and password on a WiFi sticker in the box to connect to the WiFi.
Smartphone displaying WiFi login on its screen
Smartphone displaying WiFi login on its screen
Smartphone displaying WiFi login on its screen

6. Log onto the internet 
with your devices

Select the SSID provided on the on the WiFi sticker in the box and log in using your device. To get the most out of your new modem download the TP-Link Deco app.

Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.