Requesting a refund

Use this simple form to sort out your credit balance refund

In case you're wondering how your account ended up with a credit balance

You may have made a regular automatic payment which was higher than your monthly bill
If you closed your account, you may have overpaid your final balance
Our billing systems might have made an error while calculating your monthly bill

We just need a few details

Please note: this form cannot be used to get refunds on any form of promotional credit, especially joining credit. If you're a One NZ Prepay customer, or would like your credit transferred to another One NZ account, please give us a call.

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