In case you're wondering how your account ended up with a credit balance
You may have made a regular automatic payment which was higher than your monthly bill
If you closed your account, you may have overpaid your final balance
Our billing systems might have made an error while calculating your monthly bill
We just need a few details
Please note: this form cannot be used to get refunds on any form of promotional credit, especially joining credit. If you're a One NZ Prepay customer, or would like your credit transferred to another One NZ account, please give us a call.
Here's some other ways we can help
Live chat
You can chat with us 24/7 with questions about your mobile, broadband or home phone.
Chat with us
Chat with us