Yes you can. You can move to any of our latest Endless Plans at any time. Just choose the plan/s that works best for you.

Sorry, no. Your current mobile plan/s are being retired, so to keep you connected we need to move you to one of our latest mobile plans. Or call us on 0800 533 013 to choose a different plan that works for you.

If you have any Red Share plans on your account, these are being retired. So to keep everyone connected, your sharers will each be moved to one of our new plans.

Yes. Simply call 0800 533 013 and we can move you to the new mobile plan/s we’ve suggested or find another one that works for you.

No, there’s nothing you need to do. We’ll let you know when your plan/s are due to change and move you automatically from your first bill after that.

Yes you can. We’d be sorry to see you go, but just call us on 0800 533 013 and we’ll chat through what you need to know.

All our mobile plans include unlimited calls and TXTs to standard New Zealand and Australian numbers. So talk all you like across the ditch.

Several of our International Add-ons are ending. Our newer International Calling Add-on is included in these plans:

• One Plan
• Endless Plus
• One Team Plan™
• Endless Team Plan Large

It’s also available for $8.50 (excl. GST) a month on these plans:

• Endless Team Plan Medium
• Endless Starter

The following International Add-ons are all being retired. So if you’re currently paying for them, you won’t need to in the future.

• International 90
• International 45
• Asia Talk & TXT
• International Favourites Talk
• International TXT

This means calls on your new plan/s will be at standard rates and TXT will be 0.17c per 160 characters. Standard rates are 0.59c per min to call the UK, Ireland, USA and Canada and 1.18c per minute to mobiles and landlines for any other country. Satellite calls/min: $13.29 Inmarsat A, $9.80 Inmarsat B, $3.43 Global Star. All prices are excl. GST.

Our latest International Add-on includes 250 minutes and 50 TXTs to over 20 International destinations and is included in these plans:

• One Plan
• Endless Plus
• One Team Plan™
• Endless Team Plan Large

It’s also available for $8.50 (excl. GST) a month on these plans:

• Endless Team Plan Medium
• Endless Starter

All of our new Endless Plans include unlimited calls and TXTs to any standard New Zealand or Australian numbers. So BestMates® is no longer needed and will be retired. If you’re currently paying for this, you won’t need to.

FaxMail is an older service that’s no longer relevant to most people. So this is being retired too.

BlackBerry is an older add-on that’s no longer relevant for most people. So this is being retired too.

Your new plan includes Hotspot, on us. So your current Hotspot Add-on will be removed from your account.

Your new plan includes Endless calls to any NZ or Australian number, so you won’t need your additional minutes Add-on anymore.

Our extra data passes like ‘Chat Pass’ and ‘Music Pass’ are also retiring, but don’t worry since you’ve got more data included in your plan you won’t need these anymore.

Endless gives you all the data you need, so we’re removing any older Data bonuses from your plan.

You’ll no longer donate to Starship through your bill each month.

Most likely, yes. We’re closing the mobile plan/s you’re currently on and moving you to a new mobile plan/s at a new price. We’re also removing any discounts that you may have been receiving so this could have an impact on your monthly payments. You’re welcome to choose a different plan.

Your first bill after the change will be a little different. It will include a part-charge for your new plan/s, plus your usual month in advance. You may also see a credit for part of your old plan/s to line things up with your normal billing date. Read more here.

Sorry, no. Any current discounts will end when you move to your new mobile plan/s.

If you have an automatic payment set up for a fixed amount each month, you’ll need to update this to the new mobile and/or broadband plan price before for your next bill date after your plan changes. You don’t need to make any changes to your direct debit payment – this will continue as normal.

No. Any interest free payments you have will continue as normal. If you choose to cancel your plan/s, you’ll need to pay these off first.