The 3G switch-off is coming.
As the 4G and 5G rollout across Aotearoa increases momentum, it’s now time to look ahead and prepare to farewell the 3G network. By the end of March 2025, when you'll be able to access 4G everywhere you currently have 3G (or 5G, where available), we will switch off the 3G network.
Everything you do now on 3G will be significantly better on 4G - and even more so on 5G. Plus, our 5G coverage will continue to expand further as we, like many other mobile network providers worldwide, reallocate resources towards the 5G rollout.
There's still plenty of time to make the move, though, and we'll be with you every step of the way.
What can I do now?
If your team is already using 4G/5G mobile data and/or voice calling (sometimes named "VoLTE calling" in your network settings), then you’re good to go - there's nothing to do except enjoy the best possible connection in your area.
If you’re not using 4G/5G mobile data and voice calling, you’ll need to check your phone’s compatibility first, which will guide what action you need to take. You can check what model your current phones are in the phone’s settings. Then, check their 4G compatibility at one.nz/our-networks/volte/ or visit your nearest One NZ store and speak to one of our team.
- If you’re using a 5G phone, 4G Calling should already be enabled, unless the call settings have been manually changed to 3G only.
- If you’re using a 4G phone, you will still need to check if it is capable with 4G/VoLTE calling. If it is capable, ensure you have the latest software updates, then set up 4G Calling following these instructions and you’re sorted. If it is not capable, you’ll need to upgrade by 31 March 2025 to continue making voice calls.
- If you’re using a 3G phone, you’ll need to upgrade it by 31 March 2025 to stay connected.
- If your team members are on a One NZ Pay Monthly Endless Business mobile plan, consider upgrading their phones by buying interest-free. Check out your options here.
- If some of your team are currently on One NZ consumer prepay plans, now is a good time to think about switching them to a Pay Monthly Endless Business mobile plan instead and taking advantage of the phone deals available on these plans. For more information, click here.
Frequently asked questions
When will the 3G network switch off?
How will coverage be improved when 3G is switched off?
Will in-building coverage solutions be affected when 3G switches off?
Will Circuit Switched Data (CSD) be affected when 3G switches off?
How can our team members improve poor coverage at home?
What happens to team members with older mobile devices when 3G switches off?
What happens to 3G dongles and other 3G-connected devices after the switch-off?
Will my Wireless Modem or Homephone Wireless device be affected?
- 3G only data modems with or without landline calling.
- 4G data modems that use 3G for landline calling (if they are only used for data then no changes are required).
- Homephone Wireless 3G devices used for landline calling.
Don’t worry if you have one of these devices, we will be contacting you soon to let you know exactly what will happen.
How will embedded systems, Machine to Machine (M2M), and Internet of Things (IoT) devices be affected when 3G switches off?
IoT - 3G switch off