Your Broadband Provider
Internet Service Provider
ISP stands for "Internet Service Provider", and you can also think of them as being a "broadband provider".
Put simply, an ISP is a company that connects you to the world wide web.
As an ISP, One NZ offers more options than any other New Zealand provider. Covering everything from Fibre broadband and Cable broadband, through to ADSL, VDSL, and Wireless Broadband.
By offering Rural Wireless Broadband connections and Urban Wireless, One NZ is also a WISP or Wireless Internet Service Provider. Wireless Broadband uses a mobile network to connect users.
You can get the most fundamental service from us: access to broadband.
You can discover what's available at your house - and choose your internet plan.
Today the most common type of internet connection used is Fibre broadband.
How to switch ISP
If you have been thinking about switching to One NZ, you can change your ISP, simply by following a step by step process.
There are some great reasons to choose One NZ for internet. You might have seen one of our amazing broadband deals, or you might want to take advantage of the discount that comes with some of our mobile plans.
It's best to start with a checklist, before you take any action with these steps. You'll need to know whether you are on a fixed term contract, and if there are any fees or penalties in changing away from your current ISP.
Once you have this information and are confident that you want to change ISP, you can take action.
The first step is to sign up to a One NZ broadband plan. Just like with changing your power company, you start by talking to the new provider first. We want you to have the best possible speed, so we'll recommend the best possible plan for your location.
That means we'll show you a Fibre plan if you are in a Fibre area, or we might recommend Wireless Broadband if you are in a DSL area.
You can talk to us about your needs, or you can simply choose a plan from our broadband plans page.
Once you have signed up to your new broadband provider, you'll want to know the start date for the new broadband plan.
Now you can contact your old ISP, and arrange for that service to be cancelled.
Switch to Fibre
If you haven't made the switch to Fibre Broadband yet, check with us to see if Fibre is available on your street.
Either call us, or use our Broadband Address Check tool. If it's available, simply choose the broadband plan that suits you. If you're with another provider, upgrading to Fibre broadband is a great way to switch to One NZ.
Domain names and hosting
One NZ operated domain and hosting services until recently. These services were closed on 28th February 2019.
Broadband Assistant was a One NZ product that has now been retired. It is no longer available for download.
Webspace services were previously offered with fixed line broadband. This service was closed on 30th November, 2018.