ISP stands for "Internet Service Provider", and you can also think of an ISP as being a "broadband provider".
Put simply, an ISP is a company that connects you to the internet - the world wide web.

As an ISP, One NZ offers more options than any other New Zealand provider, covering everything from Fibre broadband and Cable broadband, through to ADSL, VDSL, and Wireless Broadband.
By offering Rural Wireless Broadband connections and Urban Wireless, One NZ is also a WISP or Wireless Internet Service Provider. Wireless Broadband is different, in that it uses our mobile network to connect you.

And we're fast. Take a look at our Fibre Max plans for speed and unlimited data.
Using SuperWifi or SmartWifi makes your internet experience even better.
Remember, you can get the most fundamental internet service from us, which is access to broadband.
You can find out what broadband types are available at your house - and choose your internet plan here.

Today, the most common type of internet connection used in New Zealand is Fibre broadband.

If you have been thinking about switching to One NZ, you can change your ISP, simply by following a step-by-step process.
And if you have switched to a power-and-broadband deal, and have discovered that you are actually paying more for power now, make the smarter move, and switch to One NZ.

There are some great reasons to choose One NZ for internet, and because of our company history, we have expertise in broadband. You might have seen one of our amazing broadband deals - or signed up with another provider with a not-so-good deal, only to realise it afterwards. Be careful with comparison sites, as some of these do not have your best interests at heart, and they may not have accurate information. Consider whether a comparison site is transparent - whether they are independent, and how they make their money.

It's best to start with a checklist, before you take any action with these steps. You'll need to know whether you are on a fixed term contract, and if there are any fees or penalties in changing away from your current ISP.

Once you have this information, and are confident that you want to change ISP, then you can take action.

The first step is to sign up to a One NZ broadband plan. Just like with changing your power company, you start by talking to the new provider first. We want you to have the best possible speed, so we'll recommend the best possible plan for your location.
That means we'll show you a Fibre plan if you are in a Fibre area, or we might recommend Wireless Broadband if you are in a DSL area.

You can talk to us about your needs, or you can simply choose a plan from our broadband plans page.
Once you have signed up to your new broadband provider, you'll want to know the start date for the new broadband plan.
Now you can contact your old ISP, and arrange for that service to be cancelled.

If you haven't made the switch to Fibre Broadband yet, check with us to see if Fibre is available on your street.
Either call us, or use our Broadband Address Check tool. If it's available, simply choose the broadband plan that suits you.
If you're with another provider, upgrading to Fibre broadband is a great way to switch to One NZ.

One NZ operated domain and hosting services until recently. These services were closed on 28th February 2019.

Broadband Assistant was a One NZ product that has now been retired. It is no longer available for download.

Webspace services were previously offered with fixed line broadband. This service was closed on 30th November, 2018.

We are here to support you with your internet connection. Right from the outset with installation with the supplied modem, through to troubleshooting, help with billing, and updates with any broadband outage.
Please contact us with any broadband issues.