1. Eligibility ​
Customers with a minimum of 5 connections per customer account are eligible for the Endless Team Plans. These connections can be made up of Endless Team Plan 1 month and Endless Team Plan 24-month connections. Customers with less than 5 connections can sign up to the Endless Team Plan where a business add-on, such as One Business Mobile, Message Page, or Local Number on Mobile is required on each connection. We reserve the right to change your plan as required to ensure the above eligibility rules are met for Endless Team Plan.​

2. Billing ​
Each Endless Team Plan is charged at the time of activation, one month in advance. If a plan is activated part way through a billing month, we will bill the cost of the plan to cover the rest of the month, and the next month in advance. The monthly plan charge/s will appear on your invoice as one of the below ‘Endless Team Plans'.​

​Endless Team Plan Large 40GB SIMO​
One Team Plan Unlimited SIMO​

3. Privacy ​
Should an account holder choose to provide their account credentials, namely their account PIN, to another person/entity, that person will have billing account access and will have the ability to act on their behalf to perform acts like adding and disconnecting connections and add-ons, and accessing account information. The main account holder (and any individual with billing account access) is able to access all usage data relating to plans and add-ons linked to that account.​

4. Unlimited Data on Endless Team Plan: Fair use applies for One Team Plan™ ​
Speeds will be reduced to a maximum of 1.2Mbps once mobile data usage reaches 40GB (on Large Endless Team Plan). Video streaming quality is optimised to a max SD quality at all times. Each Endless Team Plan has its own allocation of data that is not shared with any other Endless Team Plan.​

The Hotspot is included for both the Large and One Team Plan™ at no additional cost for the life of the plan. Hotspot for the Large and One Team Plan™ includes Unlimited data available for use within the One New Zealand network only. Speed restrictions and video optimisation apply in accordance with your plan. Your Hotspot add on use will count towards your plan usage of 40GB (on Large Endless Team Plan) before speed restrictions are applied.​

Max Speed Data top-ups are available on the 40GB Large Endless Team Plan.​

For the 40GB Large Endless Team Plan, Data is available for use within the One New Zealand network only. If you roam overseas then data charges will apply, including using your monthly data allowance as part of the daily roaming fee. See One New Zealand roaming charges.​

For the One Team Plan, from 22 August 2024, Data is available for use within the One New Zealand network and in Australia. If you roam overseas then data charges will apply, including using your monthly data allowance as part of the daily roaming fee. See One New Zealand roaming charges.​

If you roam overseas then data charges will apply, including using your monthly data allowance as part of the daily roaming fee. See One New Zealand roaming charges.​

5. Fair Use Policy ​
It is important to One New Zealand that all eligible One New Zealand customers are able to access our services. For this reason, and to ensure the provision of a quality service, a Fair Use Policy applies to some of our services. Full Fair Use Policy can be found on our website one.nz/legal/policy/fair-use/​

6. Unlimited Talk and TXT ​
Unlimited talk and TXT is for standard person-to-person voice calls and TXTs to standard NZ and Australian numbers. Excludes premium and special numbers in Australia and NZ and use overseas (other than Australia and NZ). Excludes short codes and MMS/PXT. Unlimited talk and TXT is not for multiple simultaneous calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine to machine communication (including by using your SIM card in any other device) Cellular Trunking Units (CTUs), or any other activity that One New Zealand considers to be non-standard usage. Unlimited talk and TXT does not include calls or TXTs to Australian external territories (including Norfolk Island) or satellite services. Video calls (excluding video calling apps and other data-based video calling services) may incur additional charges. Android to Android video calls using video telephony (excluding video calling apps) may incur a per minute charge. Standard rates apply for other usage. See One New Zealand roaming charges. Included in the Endless Team Plan Large and the One Team Plan™ is an one.nz/mobile-plans/add-ons/international/. This Add-On gives customers 250 calling minutes and 50 TXTs to 20 international destinations, including: Canada, China, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Korean Republic, Macau, Malaysia, Philippines, Portugal, Singapore, South Africa, Spain, Thailand, UK & USA.​

7. Minute plus Minute charging ​
For charging and calculation purposes, all calls will be rounded up to the next full minute. These will then be deducted from your included minutes, or you will be charged accordingly. For example, if you make a call for one minute and 40 seconds this call will be rounded up to two minutes and two minutes will be deducted from your allocation, or charged at the appropriate rate.​

8. Roaming ​
Daily Roaming is available on Endless Team Plan. For the Daily Roaming add-on, you can use your plan minutes, TXT and data (including hotspot) in selected Daily Roaming destinations. This includes your Hotspot where you have purchased the Hotspot add on. Usual plan charges apply. A daily fee applies for each day you make/receive calls, send TXTs or use data in the Daily Roaming destination (valid until midnight NZ time) up to 90 consecutive days. Simplified rates apply to other destinations. See Daily Roaming terms.​

9. Australia Roaming ​
Australia Roaming is available for all One NZ customers on the One Team Plan™. Australia Roaming allows you to use your minutes, TXT’s and data from your One Team Plan™ while in Australia at no extra cost. Your normal plan charges apply. ​

Australia Roaming excludes calls or texts to satellite or premium rate numbers (e.g 0800 (1800)). Australian external territories such as Norfolk Island are excluded. Cruise ship and in-flight roaming are subject to different rates. ​

Our roaming partners in Australia are shutting down 3G in 2024. To access full Aussie Roaming services, make sure you have a VoLTE roaming capable phone, and that you have the latest OS update.​

Australia will not have 4G or 5G coverage available everywhere and require a 4G or 5G capable device.​

There are no limits on the number of business trips you may make to Australia or the aggregate number of days from those business trips. Australia Roaming is not available if you have relocated to Australia.​

Fair Use Policy, Roaming Terms and Conditions apply.

10. Voicemail ​
Calls to voicemail are not charged for if you are in New Zealand or Australia. Roaming terms and conditions apply if you are overseas.​

11. Change fees ​
If you terminate or change your Pricing Plans before the Pricing Plans term ends, you must pay the applicable fees (these could be early termination, re-sign or plan transfer fees). The fee you pay could be up to 65% of the full standard monthly fee (listed on our website) multiplied by the number of months left in the term. If you take the Interest Free Payments for Business service you must pay the outstanding amount for Interest Free Payments for Business in full prior to terminating, transferring or re-signing the Connection associated with that service. You also must pay the outstanding amount for Interest Free Payments for Business in full if One New Zealand terminates the eligible Connection due to your material breach or insolvency. The payment obligations in this paragraph apply in addition to the other fees mentioned above. Find out more about plan cancellation or change fees.​

12. 5G ​
5G gives you access to even faster data speeds, enabling you to do your thing faster when you have a 5G device and you’re in a 5G coverage area. 5G is available on all 4G capable plans, and 5G access is available at no extra cost for a limited time.​

13. Coverage ​
Coverage can be affected by a number of factors, including radio interference, atmospheric conditions, geographic factors, network congestion, maintenance, outages on other networks and provider sites, the configuration or limitations of your, or your intended recipient’s, device or other operational or technical difficulties which means that you may not receive some or all of the Service in certain areas or at certain times.​

14. Invoice charging ​
We reserve the right to charge you a monthly or one-off charge for bills sent by post. No charge applies to bills sent by email.​

15. Support charges ​
In accordance with our standard Business Terms, we (at our discretion) reserve the right to charge customers on specific Pricing Plans for instore technical support and administration services. We will inform you of these charges prior to providing the service. These services may include but are not limited to instore device tutorials, personalisation of device settings, and processing of Bill payments made instore, by Credit Card, or through an assisted channel such as 777 or 888.​

16. Group Calling ​
Group calling under Pricing Plans means that calls to and from the following business connections which are on the same customer account are zero rated. Large and One Team Plan™ : The Group calling benefit is applied at a customer account level and only applies to those connections on the Pricing Plans listed.​

17. Local Number on Mobile ​
When a Local Number is added to your mobile any landline services associated with that number, like broadband or fax, won't be transferred. These features cannot be added on to a mobile number. You will need to contact One New Zealand to set up this service.​

18. International Add-Ons ​
The $10 International Add-On is included in Endless Team Plan Large and One Team Plan™ (terms and conditions apply).​

The following International Add-Ons (International Add-Ons) are available to purchase:​

• International Favourites TALKnTXT Add-On (terms and conditions apply).​
• Asia TALKnTXT Add-On (terms and conditions apply).​
• International TXT Add-On (terms and conditions apply).​

You may only purchase one of each type of International Add-On in a billing month. International Add-Ons are available for use in New Zealand only and cannot be used while roaming. The above Add-Ons are not compatible with One Business and One Business Mobile.​
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19. Interest Free Payments​
For Business you may elect to take the Interest Free Payments for Business service to pay for the device associated with a Connection if the Connection is on an Endless Team Plan. Details of our Interest Free Payments for Business service, and the additional terms that apply, can be found on our website one.nz/legal/terms-conditions/ifpbusiness/

MMS/PXTs: 49c per MMS/PXT to One NZ mobiles, any other mobile network in NZ and any email address. ​

International calls: $0.69/min for calls to mobiles & landlines in Ireland, UK, USA & Canada. $1.39/min for mobile & landlines to other countries. Satellite calls/min: $15.64 Inmarsat A, $11.50 Inmarsat B, $4.03 Global Star. ​

Australia Roaming: From 22 August 2024, for all One NZ customers on the One Team Plan you can use your minutes, TXT’s and data from your One Team Plan while in Australia at no extra cost. Your normal plan charges apply. Aussie Roaming excludes calls or texts to satellite or premium rate numbers (e.g 0800 (1800)). Australian external territories such as Norfolk Island are excluded. Cruise ship and in-flight roaming are subject to different rates. There are no limits on the number of business trips you may make to Australia or the aggregate number of days from those business trips. Aussie Roaming is not available if you have relocated to Australia. ​

Video Calls (excluding video calling apps and other data-based video calling features): $0.49/min to One NZ mobiles.

Voicemail: Calls to voicemail are free.

*One NZ Satellite TXT: Initial beta TXT service rolling out on a limited number of eligible phones with an eligible plan. See one.nz/SpaceX. TXT only and requires line of sight to the sky. Service limitations, network performance, phone and plan eligibility will improve over time. Delivery times of TXT via satellite will be slower than traditional TXT. Terms, fair use and capacity management apply.​

• Maximum speed reduced to 1.2Mbps after full speed data allowance is exceeded. ​
• The amount of your full speed data allowance varies depending on which plan you have selected. ​
• Endless calls & TXTs are for standard person-to-person calls and TXTs to standard NZ and Australian numbers. Excludes special and premium numbers (i.e. short codes). Mobile use only. ​
• If you sign up to this plan, any existing discounts you may have on your mobile account, will be removed. ​
• Any non-standard calls will be charged per minute, rounded up to the closest full minute, unless otherwise stated by the service provider. ​
• Video calling is not supported to other NZ and International mobile service providers. ​
• Mobile terms apply.

• One Business with Webex Mobile subscription is available on 1, 24 or 36-month terms.
• One Business with Webex Softphone, Premium, and IP Phone subscriptions are available on a 24 or 36-month term or as otherwise agreed to by the parties.
• Subscription profiles are priced per user per month and are exclusive GST. Charges may apply if changes are made to profile subscriptions.
• All 24- and 36-month term plans are subject to standard early termination fees if you drop below 80% of the Initial Agreed Users.
• Roaming calls and calls to special numbers, such as 018 or 0900 numbers, are not included in your pricing plan, for these calls standard calling rates will apply.
• One New Zealand is not responsible for other carriers' connectivity or network performance.
• Mobile data is required, and it is the user’s responsibility to ensure sufficient mobile data is available.
• A current, enabled One New Zealand business mobile plan must be utilized when using the One Business with Webex Mobile profile.
• Features may differ between devices and profiles.
• It is your responsibility to ensure that you have compatible access service and connectivity in place to support your deployment. This includes but is not limited to, physical connectivity, power, bandwidth, and internet access.
• Telephony hardware such as Desk IP phone, DECT cordless IP phone, Conference IP phone, ATA, and device power supplies are available on request. Additional monthly fees apply.
• Reception Console: If you purchase the Reception Console feature you must take the One Business with Webex Premium profile and an IP Desk Phone (Premium) for each Reception Console User.
• Adequate structured network cabling (CAT5e or greater) is required for IP phones, including power, ethernet, or PoE.
• When using desktop, laptop and/or IP phone One Business with Webex services consume data and require at least the below outlined synchronous bandwidth requirements. It is the responsibility of the customer to ensure that their environment allows for these bandwidth requirements, it is capable of connecting to One Business with Webex, and any associated costs if a Third-Party Internet Access method is consumed.
  • (a) 100Kbps per Voice Call;
  • (b) From 2Mbps per Video Call;
  • (c) The number of concurrent calls is determined by the bandwidth available, except when using One Business with Webex Mobile.

• For specific access requirements, refer to the ready guide for technical details.
• For the latest One Business with Webex app requirements for PC, Apple iPhone & iPad; and Android devices, please visit https://help.webex.com.
• Cisco Webex retention policies will apply.
• Assisted Installation for hardware is available. Charges apply (per site).
• Onboarding and MAC (Moves, Adds, Changes) may apply.
• Additional terms and conditions may apply.
• For full terms, see the Service Description.