Help

Personal Help

What can we help you with today

Bills and payments ›

Need some help understanding your bill or how to pay? Answers right here.

Using your Prepay ›

Help with top up, Daily Deals & changing your plan.

Need support with broadband? Here are the steps to get sorted.

Mobile support ›

Have an issue with your phone, SIM card or connectivity? We can help.

Forms

Payment forms

Set up direct debits from your:

Bank account
Credit card

Mobile account forms

Update your name
Update your company's name
Change the owner of some or all of your mobiles

Broadband account forms

Update your name
Change the owner of your broadband or landline account

Here's some other ways we can help

Live chat

You can chat with us 24/7 with questions about your mobile, broadband or home phone.
Chat with us

Customer Impacting Events

Mobile & Wireless Broadband ›

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Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›

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