Give your business the Toll Free advantage
Let your customers reach the right person, free of charge
Get Toll free working for your business the quick and easy way. An 0800 or 0508 number means NZ customers can contact you from almost anywhere in NZ without them having to worry about call costs. International options are also available, keeping your business in touch with your customers around the world.
Our Toll Free solutions have been designed to suit a wide range of businesses, so no matter how big or small your needs are, we can create a solution for you.
Our Toll Free solutions have been designed to suit a wide range of businesses, so no matter how big or small your needs are, we can create a solution for you.
Key Benefits
Find more information on One NZ Toll Free options and solutions to suit your business
Toll Free Plus
Get Toll Free working for your business the quick and easy way.
Hunt Group
Distribute calls either simultaneously or in sequence to a group of numbers.
Distribute calls either simultaneously or in sequence to a group of numbers.
Time of Day
Routing Route calls to different destinations based on the time of day, or day of week when a call is made.
Routing Route calls to different destinations based on the time of day, or day of week when a call is made.
Cost Confidence
One flat monthly rental free, with additional simple calling charges for incoming NZ calls from a landline or mobile.
One flat monthly rental free, with additional simple calling charges for incoming NZ calls from a landline or mobile.
Availability
Your NZ customers can contact you from almost anywhere in NZ without them having to worry about call costs.
Your NZ customers can contact you from almost anywhere in NZ without them having to worry about call costs.
Flexibility and Insight
Change your destination number (including Australia) at no cost, in near real-time, if you move or need to switch to a remote office. Online reporting lets you understand how your toll free numbers are performing and where business is coming from.
Change your destination number (including Australia) at no cost, in near real-time, if you move or need to switch to a remote office. Online reporting lets you understand how your toll free numbers are performing and where business is coming from.
Control
Experience a rapid set up and make near real-time changes easily to your destination numbers. Plus manage features such as Time of Day and Hunt Groups - all using the self-service port.
Experience a rapid set up and make near real-time changes easily to your destination numbers. Plus manage features such as Time of Day and Hunt Groups - all using the self-service port.
Talk to our team to get started
Enhanced Toll Free
Give your business the Toll Free advantage with additional chargeable add-ons below
International Toll Free
Keep your business in touch with international markets
Available for inbound calls from Australia, Austria, Belgium, Canada, Chile, China, Denmark, Finland, Germany, Hong Kong, Ireland, Italy, Japan, Malaysia, Netherlands, Singapore, United Kingdom and USA.
Important things to know
- All calls are charged 1minute minimum, per second thereafter.
- Charges are exclusive of GST.
- Early termination charges will apply.
- Upon termination your Easy Toll Free number will be returned to the TNAS pool.
- Lead times are dependent on other networks.
- It porting, lead times depend on information accuracy and customer requirements.
- We may de-allocate any Toll Free number and return it to the TNAS pool of numbers if no calls are recorded against it for three consecutive billing period, due to TNAS regulations.
Easy Toll Free & Toll Free Plus
- *12 or 24 month rental terms only.
- Calls are charged 1 minute minimum, per second thereafter, exclusive of GST and billed in arrears.
- Calls will not be rated with the correct charges until midnight of that day. Reporting before midnight is indicative only.
- If the inbound call is made from an international roaming number, roaming charges remain the responsibility of the caller.
- For calls originating from overseas, international rates will apply as per the rate card.
- Adjustments made by customer administrators within the Xport Self-service portal are legally binding.
- Any changes or adjustments will be binding when you submit them and will be implemented immediately and any applicable charges will be added to the Monthly invoice
- By allowing international terminating numbers to be entered into the Xport Self Service portal you are responsible for any associated charges including any numbers entered by mistake or without your authorisation (other than by our error).
- Some calls to Hunt Group numbers may not be complete, due to the destination number being ‘out of reach’ for reasons outside of One NZ New Zealand’s control. Reasons for ‘out of reach’ can be but are not limited to; mobile coverage, lack of phone power, off-net carrier issues, and phone settings such as do not disturb, voicemail, and call forward not reachable.
- In addition to your Toll Free Plus rates, a 25c per minute (plus GST) charge will apply in respect to all Toll Free calls originating from payphones operated by Spark New Zealand Limited. There are also additional charges for Satellite Phones. Please contact ONE NZ for this rate card.
- Upon termination of your Toll Free Plus number will be returned to the TNAS pool.
- Lead times are dependent on other networks.
- If porting, lead times depend on information accuracy and customer requirement
- Self-service portal adjustments made by customer administrators are legally binding.
- Early termination charges will apply.
Enhanced Toll Free
In addition to your Toll Free rates, a 21.33c per minute (plus GST) surcharge will apply in respect of all Toll Free calls originating from payphones operated by Spark New Zealand Limited.
There is a minimum usage charge of $35.00 (plus GST) per month for National Toll Free numbers.
Additional features are chargeable.
International Toll Free
There is a $45 (plus GST) per month charge for International Toll Free numbers.
No additional features are available with this service.