Access
My One NZ | Download the App and Register.
Ready to get started with My One NZ?
My One NZ | Reset your password
This page explains how you can reset your My One NZ password.
Account Details
My One NZ | Change My One NZ profile details
This article covers how you can change personal details associated with your My One NZ account if you a One NZ A customer.
My One NZ | Change email address
This article covers how you can change the email address associated with your My One NZ or CustomerZone Account.
My One NZ | View usage
This article explains how to check Call, TXT, Data and Internet usage and see how much data you may have left through our website, My One NZ App and CustomerZone
My One NZ | Check your balance
This article explains how to view your balance through our website, app or via TXT
My One NZ | Add a service
Your eligible One NZ services should appear automatically when you get set up with My One NZ.
My One NZ | Cancel a Pay Monthly Add-On
Follow these steps to cancel a Pay Monthly Add-On in the My One NZ app.
My One NZ | Buy a Pay Monthly Add-On
This article explains how you can buy more data, more calling minutes or TXTs for your Pay Monthly (On Account) account using My One NZ.
Top Ups
My One NZ | Set up Prepay Auto Top Up with a payment card
This page explains how to set up a Prepay Auto Top Up with a credit card or debit card using My One NZ.
Prepay Auto Top Up | Cancel Auto Top Up
This page explains how you can cancel an Auto Top Up that you previously set up.
Prepay | How to Top Up Via Credit Card
Use these handy steps about how to top up your Prepay account with your debit/credit card.
Prepay | Top Up Via Recharge Voucher
This article contains steps to op up your Prepay by using a recharge voucher.
My One NZ | Top Up another person's Prepay mobile
This article explains how to top up another person's Prepay mobile using a credit card or voucher through the My One NZ app.
Billing
My One NZ | Update Bill Email Address
This article explains how you can change the email that your bills are sent to through the My One NZ App.
My One NZ | View your bill
View your latest and previous bills in the My One NZ app or online.
My One NZ | Update Bill Email Address
This article explains how you can change the email that your bills are sent to through the My One NZ App.
Payments
My One NZ | Add or Update a Credit Card
We are excited to help you easily register or update your Credit/Debit card on your My One NZ profile! You can conveniently do this through our user-friendly app or on our website. Enjoy seamless and secure transactions with just a few clicks!
My One NZ | Remove credit card
This article explains how to remove a registered credit card from the My One NZ.
My One NZ | Update Direct Debit Credit Card
This page explains how to update the credit card used in a Direct Debit via the My One NZ.
My One NZ | Cancel Direct Debit credit card payment
This page explains how to cancel a Direct Debit from a credit card using the My One NZ.
My One NZ | Make a Credit Card payment for One NZ A
This page explains how to pay your bill using your credit card through the My One NZ App.