This article explains how to remove a registered credit card from the My One NZ App.

Before you begin

This feature is available to One NZ A accounts.

• Find out how to check if you are a One NZ A,B or C customer

Credit Cards can be removed from single billing accounts.

To remove credit cards from other accounts it is registered against, the process needs to be repeated for each required account

Direct Debits

If you need to update/remove a credit card being used for a direct debit, follow one of the processes below:

• How to update a direct debit via Credit Card using My One NZ
• How to cancel a direct debit via Credit Card using My One NZ app

Steps

1. Log into the My One NZ app
   The main dashboard appears
   

   

2. Scroll down and tap Saved cards
   

   

3. Tap the credit card you want to remove
   The Edit your card screen appears
   

   

4. Tap Remove this card
   The Are you sure screen appears
   

   

5. Tap Yes 
    A message appears to confirm your card has been removed from My One NZ (you are also sent a TXT)