This article explains how you can register or update a Credit/ Debit card to your My One NZ profile via the app or through One NZ website.
Before you begin
- This process is not compatible with One NZ C accounts.
- Find out how to check if you are a One NZ A, B or C customer .
- You only need to update your card once regardless if it is used for one off payments or direct debit, as it will automatically be updated
- The process of updating the credit card expiry date is the same as adding a new card.
Convenience charge
A convenience charge applies to all one-off credit card payments (even if your card is registered. It doesn't apply to direct debit's from credit cards):
- 1% charge for Visa and Mastercard
- 2% charge for American Express
About card storage and limits
My One NZ app can store up to 10 cards per Primary connection.
- A credit card can be re-registered against a billing account up to 5 times per 12 months
- It can take up to 3 days for a credit card registration to complete.
If you need to make a one-off payment check our Pay by credit card through the app article.
You should consider setting up a direct debit instead so you don't have to worry about paying your bills manually in the future:
- Setup a Credit Card direct debit on your desktop
- Setup a Credit Card direct debit through My One NZ App
- Setup a direct debit from your bank account
Steps
Follow the steps below to add or change a credit card that is registered on your My One NZ Account.
Follow below steps to add or update Credit Card in your My One NZ account through App or One NZ Web
My One NZ App
1. Log into the My One NZ app
2. Scroll down and tap on Saved Cards
3. Click Add new card
4. Enter your card details
5. Tap Submit
Your credit card is now registered in My One NZ
2. Scroll down and tap on Saved Cards
Your credit card is now registered in My One NZ
My One NZ Web
- Log into My One NZ
, selecting My One NZ2. From the navigation at the top of the page, point your mouse cursor over Account settings and select Manage payment options
3. From the Add or manage saved cards row, click Register your card
4. Click Add a new card5. Enter your card details
6. Click Submit
