This article contains steps on how to top up a Prepay mobile with a debit/credit card through the My One NZ App, website, TXT or calling 777.
Before you begin
If you are topping up via TXT:
- You need to have a credit card registered to your My One NZ account.
- Sending the TXT doesn't use your credit.
Steps
Follow the steps below to see different ways you can process a Top Up for your Prepay connection.
My One NZ App
- Sign into the My OneNZ app
- Tap the Top up tile
- The Top up screen appears
- Tap on the amount you want to Top up
- Tap Complete $$ Payment
My One NZ Web
- Sign in to My One NZ
, selecting My One NZ
- Point your mouse cursor over Top Up & Pay and select Top Up
- From the Select mobile number to Top Up section, select the Prepay connection that you want to Top Up
Please Note: Selecting Top Up another Prepay connection gives you the option to enter another Prepay number to Top up - From the Choose top up method section, select Credit or debit card
- Select an amount to Top up and enter your credit card detail
- Click Confim
Via TXT
- TXT TOPMEUP followed by the amount you want to top up to 867.
- e.g. For a $30 top up, TXT TOPMEUP 30).
- You'll be asked to reply back with the last 4 digits of the account's registered credit card.
- Reply with the last 4 digits of your credit card.
Via Calling 777
- Either call 777 from your mobile or 0800 800 021 from a landline
- Select option 2 (Top Ups)
- Select option 1 (Credit or Debit Card)
- Enter the amount you want to top up, eg 10 for $10
- Select option 1
After the Top up is complete, you'll hear a confirmation message.
What to do if that didn't work
If you have trouble topping u, please try using our website