My One NZ | Update bill email address

Published on: 5/09/2024 07:48 AM

This article explains how you can change the email that your bills are sent to through the My One NZ App.

Before you begin

Confirm you are following the correct process by checking if you are a One NZ A,B or C customer .

If you need to change the way your bills are sent to you, follow Billing | Change bill delivery method through My One NZ App

You can also view your bill through:

Steps

My One NZ App (One NZ A)

  1. Log into the My One NZ app

    The main dashboard appears
  2. Scroll down and tap Accounts and Billing

    Screenshot_My One NZ App_Accounts&Billing
  3. Tap Bill Preference

    Screenshot_My One NZ App_Select Bill Preference
  4. Enter your new email address into the Receive bills by email field

    Screenshot_My One NZ App_Select Bill Preference
  5. Tap Save 

My One NZ Web (One NZ A)

  1. Log into My One NZ , selecting My One NZ 



    Screenshot My One NZ Web sign in
  2. Hover over Account settings, then click Bill settings

    Screenshot_My One NZ_Select Billing Settings
  3. Under Bill Delivery Method, click Edit

    Screenshot My One Web NZ Edit Bill Delivery Method
  4. Enter your new email address into the Your Email address field, then click Save


    Screenshot_One NZ_Billing Your Email address

My One NZ Web (One NZ B)

  1. Log into My One NZ , selecting Internet & landline
  2. In the My One NZ section, click Update Contact Details
  3. In the Other details section, enter your new email address in the Email address field
  4. Click Save my details

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    Tags
    Billing Account Management My One NZ App My One NZ web