My One NZ | Change email address

Published on: 5/09/2024 09:44 AM

This article covers how you can change the email address associated with your My One NZ or CustomerZone Account.

Before you begin

Confirm you are following the correct process by checking if you are a One NZ A,B or C customer .

If you need to update the email address that your bill is sent to, follow Update bill email address through My One NZ

Steps

My One NZ Web (One NZ A)

  1. Sign in to My One NZ , selecting My One NZ

    Screenshot My One NZ Web sign in
  2. At the top of the screen, point your mouse cursor over Profile and select My details

    Screenshot My One NZ Web My Profile
  3. In the Email address section, click Edit

    Screenshot My One NZ Web Edit Email Address
  4. Enter your new email address
  5. Click Save

My One NZ Web (One NZ B)

  1. Sign in to Internet & Landline , selecting Internet & landline

    Screenshot My One NZ Web Internet and Landline Login screen
  2. In the My One NZ section, click Update Contact Details
  3. In the Other details section, enter your new email address in the Email address field
  4. Click Save my details

CustomerZone

  1. Sign in to Customer Zone
  2. In the Manage My Profile section, click Edit My Details
  3. Enter your new email address in the Email Address field
  4. Click Submit

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    Tags
    CustomerZone My One NZ web Account Management