My One NZ | Check your balance

This article explains n how to view your balance through our website, app or via TXT

Before you start

TXTs

You'll see the balance on your account, your next bill date and a link to sign in to look further.

These TXTs are free to send and receive.

Pay Monthly connections

  • Credit balances are not displayed.
  • To view billing information, you need to have a Customer level or Account level of access. Learn more about access levels in My One NZ

Prepay connections

A tile displays your prepaid balance, which you'll see when you open the app.

If you need to Top Up, you can do that in the My One NZ app, or Top Up online .

Steps

My One NZ App

  1. Sign in to the My One NZ app.

    The main dashboard appears showing your balance.
  2. From the tiles at the bottom of the screen, tap Accounts & Services, then select the account you want to view.
    Screenshot My One NZ App Accounts and Services
  3. The 'Your balance is' tile displays your current balance.
    Screenshot My One NZ App Prepay Balance

    For Prepay accounts, you can also view your credit balance by scrolling down to the Essentials section, and clicking View detailed usage.

My One NZ Web

  1. Log into My One NZ , selecting My One NZ

    Screenshot My One NZ Web sign in
    The Summary screen appears.


    The balances appear next to the relevant mobile numbers:

    • Plan minutes TXTs and data:

      The remaining minutes, TXTs and data appears next to each mobile number.

    • Invoice balance (Pay Monthly only):

      The outstanding amount owing on the account appears next to the account holder's mobile number.

    • Credit balance (Prepay only):

      The credit balance appears underneath the Prepay mobile number.

      Screenshot - My One NZ Web - Summary screen - Balance

TXT

  1. On your One NZ mobile, TXT BAL to 777.


    A TXT message is sent to you:

    Prepay


    Information
    TXT message format
    Example
    General BAL:Balance on the accountUnused credit $nnn.nnUnused Credit: $33.59
    Expiry date of creditExpiry date: dd/mm/yyyyExpiry date: 25/03/2003
    Last call cost (of voice calls only)Last Call dd/mm/yyLast Call: 20/10/2023 (this field can be n/a)

    Pay Monthly


    TXT FormatInformation
    Unbilled balance: $36.54 (excl GST & mnthly plan fee)This refers to your usage since your last bill.

    Please note: Note, your usage may not include activity in the last 2 hours or any roaming charges incurred while overseas.
    Yr nxt bill date: 18/02/19The date of your next bill.
    Check your balance, usage & more in the My One NZ App: one.nz/myonenzOption to log in or register for My One NZ.

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