My One NZ | Check your balance using our app

Her you can learn how to view your mobile balance using our app.

Before you start

For Pay Monthly connections:

  • Credit balances are not displayed.
  • To view billing information, you need to have a Customer level or Account level of access.

For Prepay connections:
A tile displays your prepaid balance, which you'll see when you open the app..

Steps

  1. Sign in to the My One NZ app.
    The main dashboard appears showing your balance.
  2. From the tiles at the bottom of the screen, tap Accounts & Services, then select the account you want to view.
    Screenshot My One NZ App Accounts and Services
  3. The 'Your balance is' tile displays your current balance.
    Screenshot My One NZ App Prepay Balance

What to do if that didn't work.

For Prepay accounts, you can also view your credit balance by scrolling down to the Essentials section, and clicking View detailed usage.

Alternatively, you can check your balance using these methods:

If you need to Top Up, you can do that in the My One NZ app, or Top Up online .

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