My One NZ | Reset your password

Published on: 7/07/2025 01:38 PM

This page explains how you can reset your My One NZ password.

Before you begin

What you'll need:

  • Access to your mobile phone
  • An internet connection
  • Mobile coverage - we need to send you a TXT with a validation code

Steps

My One NZ App

  1. Open the My One NZ app  
  2. Tap Forgotten Password

    Screenshot My One NZ App Forgot Password
    The Forgot password screen appears.  
  3. Enter your Username (Email address) and tap Next

    Screenshot My One NZ App Forgot Password Screen
    • Mobile: A TXT with a confirmation code will be sent to you.
    • Email: A password reset link will be sent to you.
  4. Mobile: Enter the confirmation code and tap Next

    Email: Open the email and tap Reset password  
  5. Enter a new password and tap Confirm

    Screenshot My One NZ Web Set Password Screen
    After clicking Confirm, your new password will take affect and you'll be signed into My One NZ.

My One NZ Web

  1. Go to the My One NZ Sign in page select My One NZ

    Screenshot My One NZ Web sign in
  2. Click Forgot password?  

    Screenshot My One NZ Web Login Forgot Password
    The Forgotten password screen appears  
  3. Enter your login Email address and Let's check if it's you fields.

    Then click Next 

    Screenshot My One NZ Web Forgot Password Screen
    An email with a reset link is sent to you  
  4. Open the email we sent you and click Reset password

    The Reset your password screen appears 
  5. Create a password and click Confirm

    Screenshot My One NZ Web Set Password Screen
After clicking Confirm, your new password is saved and the Summary screen appears.

What to do if that didn't work?

Still having trouble logging in? Contact our Customer Care team .

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My One NZ App Account Management My One NZ web Modify