My One NZ | Update Direct Debit Credit Card

Published on: 25/09/2024 12:52 PM

This page explains how to update the credit card used in a Direct Debit via the My One NZ.

Before you begin

Check if you're account is One NZ A,B or C.

Cancelling a Direct Debit via Credit Card

Find out how to cancel a Direct Debit via credit card using the My One NZ .

Steps

Follow the steps below to change the credit card that is registered to make a direct debit payment through My One NZ.

My One NZ App (One NZ A)

  1. Log into the My One NZ app
  2. Tap Pay Bill & Topup

    Pay bill and top up menu item highlighted red
  3. Tap Direct Debit

    Screenshot My One NZ App Direct Debit
  4. Select the Account you wish to pay by Direct Debit and follow the prompts to add a new credit or debit card

    Screenshot My One NZ App Direct Debit Account
  5. Update the Card Details with a saved card or enter a new card.

    Screenshot My One NZ App Direct Debit Card Selection
  6. Click Continue when done

Internet & Landline (One NZ B)

  1. Log into My One NZ  selecting Internet & Landline

    Screenshot My One NZ Web Internet and Landline Login screen
  2. From the left hand menu select Credit Card Payments
  3. Tick Use this credit card to pay all future invoices automatically on the due date
  4. Enter your credit card details
  5. Click Submit

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    Credit card My One NZ App Direct Debit My One NZ web Fixed Line Broadband Pay Monthly Wireless Broadband Prepay