My One NZ | Set up Prepay Auto Top Up with a payment card

This page explains how to set up a Prepay Auto Top Up with a credit card or debit card using My One NZ.

Before you begin

You can automatically top up your One NZ prepay account by setting up an Auto Top Up. There are two options to choose from, auto top up or TXT me first:

  • Auto Top Up - When your balance reaches $5 or less, we'll automatically top you up with your chosen amount from your credit card or debit card.
  • TXT Me First - With the Auto Top Up feature, you have the option to receive a TXT notification before the top up is processed. When the Auto Top Up is triggered, we'll send you a TXT message.

    Simply reply YES to confirm, and we'll complete the top up using your credit or debit card.

A single credit card can be set up to automatically Top up a maximum of 10 Prepay mobiles.

Steps

My One NZ App

  1. Sign into the My One NZ app
  2. Click on Accounts & Services 

    Screenshot My One NZ App Accounts and Services
  3. Select a Prepay connection
  4. Tap Top up & pay bill

    Screenshot My One NZ App Topup and Pay Bill
  5. Tap Auto Top Up 

    Screenshot My One NZ App Auto Topup
  6. Tap Set up Auto Top Up 
    MyONZ App_Set Up Auto Top Up
  7. Under Select Prepay mobile number to set up enter the number for the Prepay connection you want to set up the Auto top up for
  8. Under Choose your preferred top up option select either:

    • Auto, or
    • TXT me First
  9. Under Select auto top up amount, select the amount you want to top up
  10. Under Choose a credit or debit card, from the dropdown you can select an existing card or set up a new card
    MyONA App_Choose Top Up Option
  11. Tick the box to accept the terms and conditions
  12. Once the fields are all completed
    • If you are using an existing card tap Add this Auto Top Up

      These instructions finish here for you.
    • If you are using a new card tap Next
  13. Complete the details for the new card
    MyONZ_Pay Securely
  14. Tap Pay Securely

My One NZ Web

  1. Go to My One NZ and sign in to My One NZ.

    Screenshot My One NZ Web sign in
  2. Hover your cursor over Top Up & Pay bill. Click on Auto Top Up.

    Screenshot My One NZ Web Auto Topup
  3. Click Set Up Auto Top Up complete all required fields.
    My ONZ Web_Set Auto Top Up_Worldline
  4. Under Select Prepay mobile number to set up enter the number for the Prepay connection you want to set up the Auto top up for.
  5. Under Choose your preferred top up option select either:

    • Auto, or
    • TXT me First
  6. Under Select auto top up amount, select the amount you want to top up.
  7. Under Choose a credit or debit card, from the drop-down you can select an existing card or set up a new card by selecting Pay with another credit or debit card

    My ONZ_Auto TopUP_TCs
  8. Tick the box to accept the terms and conditions.
  9. Once the fields are all completed.
    • If you are using an existing card tap Add this Auto Top Up

      These instructions finish here for you.
    • If you are using a new card tap Next
  10. Complete the details for the new card.
    My ONZ App_Complete Card Details
  11. Click Pay Securely

What to do if that didn't work?

My One NZ App

If you experience issues with adding your credit card, try updating your default web browser on your phone. If the issue persists, log in via a computer or laptop using My One NZ Web.

My One NZ Web

If you experience issues with adding your credit card, update your default web browser version. If that doesn’t work, try using a different web browser.

Need further assistance?

Contact us (24 hours a day, 7 days a week)

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