Auto Top Up| Set up through My One NZ App

This page explains how to set up a debit or credit card Prepay Auto Top Up using the My One NZ app.

Before you begin

A single credit card can be set up to automatically Top up a maximum of 10 Prepay mobiles.

Steps

  1. Log into the My One NZ app
  2. Click on Accounts & Services 
    Screenshot My One NZ App Accounts and Services
  3. Select a Prepay connection
  4. Tap Top up & pay bill
    Screenshot My One NZ App Topup and Pay Bill
  5. Tap Auto Top Up 
    Screenshot My One NZ App Auto Topup
  6. Tap Set up Auto Top Up 
    Screenshot My One NZ App Set up Auto Topup
  7. Under Select Prepay mobile number to set up enter the number for the Prepay connection you want to set up the Auto top up for
  8. Under Choose your preferred top up option select either:
    • Auto, or
    • TXT me First
  9. Under Select auto top up amount, select the amount you want to top up
  10. Under Choose a credit or debit card, from the dropdown you can select an existing card or set up a new card
  11. Tick the box to accept the terms and conditions
  12. Once the fields are all completed
    1. If you are using an existing card tap Add this Auto Top Up
      These instructions finish here for you.
    2. If you are using a new card tap Next
  13. Complete the details for the new card
  14. Tap Submit
    Screenshot My One NZ App Submit New Card for Auto Top Up

What to do if that didn't work

If you are unable to top up using the My One NZ app, try using My One NZ on our website

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