Access
CustomerZone | Password Summary
This article contains details about passwords used in CustomerZone.
My One NZ | Lost/Forgetten password
This article covers how you can recover or reset your password for the My One NZ service.
My One NZ | Reset your password
This page explains how you can reset your My One NZ password.
My One NZ | How to Sign in using our website
This article explains how to sign in to your My One NZ account on our website.
My One NZ | Reset your Internet & landline password
This article explains how to reset your password for your Internet & Landline account for One NZ B Customers.
Account Details
My One NZ | Change My One NZ profile details
This article covers how you can change personal details associated with your My One NZ account if you a One NZ A customer.
My One NZ | Change email address
This article covers how you can change the email address associated with your My One NZ or CustomerZone Account.
My One NZ | Add a service
This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ
Broadband | Change plan online
This article explains how you can change plan options with your One NZ Broadband plan.
My One NZ | View usage
This page explains how to check Call, TXT, Data and Internet usage through our website, My One NZ App and CustomerZone
Top Ups
Prepay | Set up Auto Top Up
This page explains how to set up a debit or credit card Prepay Auto Top Up using the My One NZ app or website
Prepay Auto Top Up | Cancel Auto Top Up
This page explains how you can cancel an Auto Top Up that you previously set up.
Prepay | How to Top Up Via Credit Card
This article contains steps on how to top up a Prepay mobile with a debit/credit card through the My One NZ App, website, TXT or calling 777.
Prepay | Top Up Via Recharge Voucher
Learn how to Top up your Prepay by using a recharge voucher.
Billing
My One NZ | How to view your bill
This article explains how you can view your bill by using My One NZ.
My One NZ | Update bill email address
This article explains how you can change the email that your bills are sent to through the My One NZ App.
My One NZ | Change billing delivery method
This article explains how you can change or update the way your invoice is sent to you.
Payments
My One NZ | Set up a Direct Debit from a bank account
This page explains how to set up a direct debit from a bank account using My One NZ.
My One NZ | Update Direct Debit Credit Card
This page explains how to update the credit card used in a Direct Debit via the My One NZ.
My One NZ | Cancel Direct Debit credit card payment
This page explains how to cancel a Direct Debit from a credit card using the My One NZ.
Credit Card | Add a card through My One NZ web (One NZ A)
This article explains how you can register a new credit/Debit card to your My One NZ profile on the web.
My One NZ | Make a one-off Credit Card payment
This page explains how to pay your bill using your credit card through the My One NZ