Access
CustomerZone | Password Summary
This article contains details about passwords used in CustomerZone.
My One NZ | Lost/Forgotten password
This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
My One NZ | Reset your password
This page explains how you can reset your My One NZ password.
My One NZ | How to Sign in using our website
This article explains how to sign in to your My One NZ account on our website.
My One NZ | Reset your Internet & landline password
This article explains how to reset your password for your Internet & Landline account for One NZ B Customers.
Account Details
My One NZ | Change My One NZ profile details
This article covers how you can change personal details associated with your My One NZ account if you a One NZ A customer.
My One NZ | Change email address
This article covers how you can change the email address associated with your My One NZ or CustomerZone Account.
My One NZ | Add a service
This article explains how you can add a Pay Monthly or a Broadband service to your account in My One NZ
Broadband | Change plan online
This article explains how you can change plan options with your One NZ Broadband plan.
My One NZ | View usage
This article explains how to check Call, TXT, Data and Internet usage and see how much data you may have left through our website, My One NZ App and CustomerZone
Top Ups
Prepay | Set up Auto Top Up
This page explains how to set up a debit or credit card Prepay Auto Top Up using the My One NZ app or website
Prepay Auto Top Up | Cancel Auto Top Up
This page explains how you can cancel an Auto Top Up that you previously set up.
Prepay | How to Top Up Via Credit Card
This article contains steps on how to top up a Prepay mobile with a debit/credit card through the My One NZ App, website, TXT or calling 777.
Prepay | Top Up Via Recharge Voucher
This article contains steps to op up your Prepay by using a recharge voucher.
Billing
My One NZ | How to view your bill
This article explains how you can view your bill by using My One NZ.
My One NZ | Update bill email address
This article explains how you can change the email that your bills are sent to through the My One NZ App.
My One NZ | Change billing delivery method
This article explains how you can change or update the way your invoice is sent to you.
Payments
My One NZ | Set up a Direct Debit from a bank account
This page explains how to set up a direct debit from a bank account using My One NZ.
My One NZ | Update Direct Debit Credit Card
This page explains how to update the credit card used in a Direct Debit via the My One NZ.
My One NZ | Cancel Direct Debit credit card payment
This page explains how to cancel a Direct Debit from a credit card using the My One NZ.
My One NZ | Make a Credit Card payment for One NZ A
This page explains how to pay your bill using your credit card through the My One NZ App.