My One NZ | Lost/Forgetten password

This article covers how you can recover or reset your password for the My One NZ service.

Before you begin

Check if you're account is One NZ A,B or C.

Steps

My One NZ (One NZ A)

Internet & Broadband (One NZ B)

To have your password emailed to you, simply use the forgot password tool and provide the following:
  1. Your customer number (Your customer number is on the top right corner of your bill - usually a 7-digit number)
  2. Your username

    If you're a Wave, PC Connect or Quik customer then you'll need to add one of the following extensions to your username:

    • Wave customers: username_wave
    • PC Connect customers: username_pcco
    • Quik customers: username_quik

CustomerZone (One NZ C)

What to do if that didn't work?

Please give us a call on 0800 438 448 for further support.

Back to top