This article covers what to do if you have forgot your My One NZ password and how you can recover or reset your password for the My One NZ service.
Before you begin
Check if you're account is One NZ A,B or C.
Steps
Follow these steps if you have forgotten your password for your My One NZ or CustomerZone account:
My One NZ (One NZ A)
Internet & Broadband (One NZ B)
To have your password emailed to you, simply use the forgot password tool
and provide the following:
- Your customer number (Your customer number is on the top right corner of your bill - usually a 7-digit number).
- Your username.
If you're a Wave, PC Connect or Quik customer then you'll need to add one of the following extensions to your username:- Wave customers: username_wave
- PC Connect customers: username_pcco
- Quik customers: username_quik
CustomerZone (One NZ C)
What to do if that didn't work?
Please give us a call on 0800 438 448 for further support.