Lost My One NZ password

This article covers how you can recover or reset your password for the My One NZ service.

My One NZ for mobile

How to reset your My One NZ password

My One NZ broadband and landline password:

To have your My One NZ home phone and internet password emailed to you, simply use the forgot password tool and provide the following:

  1. Your customer number (Your customer number is on the top right corner of your bill - usually a 7-digit number)
  2. Your username
    If you're a Wave, PC Connect or Quik customer then you'll need to add one of the following extensions to your username:
    • Wave customers: username_wave
    • PC Connect customers: username_pcco
    • Quik customers: username_quik

Otherwise please give us a call on 0800 438 448 and we'll issue you a new password.

HFC or Cable broadband customer using Customer Zone?

You'll have REF:TCL on your bill, here's how to reset your password .

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