My One NZ | Set up a Direct Debit from a bank account

Published on: 22/05/2024 07:18 AM

This page explains how to set up a direct debit from a bank account using My One NZ.

Before you begin

This process is only compatible if your bill shows One NZ A.
Find out how to check if you're account is One NZ A,B or C.

If you've got an unpaid invoice, you'll need to pay it manually:

Steps

My One NZ app

  1. Log into the My One NZ app
  2. Tap Pay Bill & Topup
    Pay bill and top up menu item highlighted red
  3. Tap Direct Debit
    Screenshot My One NZ App Direct Debit
  4. In the What payment type do you want to use section, select Bank Account
    Bank account radio button highlighted red
  5. Tap Continue
    Green continue button highlighted
    The Your details section is automatically populated
    • The populated details ensure your application request goes through without delay or failures
    • If you have multiple accounts you are responsible for, we recommend selecting the relevant account before setting up the Direct Debit (this allows the My One NZ app to automatically populate the required details)
    From with your details section highlighted red
  6. In the Your bank details section, complete the following fields:
    • Bank name
    • Account holder name
    • Account Details
    • Payer code - Your Billing Account number is automatically populated
    • Payer reference - enter a relevant reference
    My One NZ app direct debit form with your bank details fields highlighted
  7. In the Conditions of this authority section, carefully read each section and tick each checkbox
    Conditions of this authority checkboxes highlighted red
  8. Tap Next
    A summary of your Direct Debit details appear
    Green conditions of this authority next button
  9. Tap Confirm Agreement
    A confirmation screen appears
    Green confirm agreement button
  10. Tap Done
    • Your Direct Debit request is submitted
    • Ensure you continue to pay your bills manually until you receive confirmation that your Direct Debit setup is complete
    Green done button
After we receive your form, we'll send you two emails or TXTs confirming:
  • The form has been received
  • The Direct Debit has been set up
When your Direct Debit payment is set up, a notification appears on your bill (in the Payment advice section) advising that the due amount will be taken by direct debit on a particular date

My One NZ web

  1. Log into My One NZ selecting My One NZ 
    Screenshot My One NZ Web sign in
  2. Hover your curser over Accounts settings and click Manage payment options
    Screenshot My One NZ Web Manage Payment Options
  3. Click Set up a direct debit now
    My One NZ web - Manage Payment Options - Set up a Direct Debit now button
  4. Complete and submit the One NZ Direct Debit Agreement form
    Screenshot_My One NZ_Direct Debit Agreement Form One NZ A
After we receive your form, we'll send you two emails or TXTs confirming:
  • The form has been received
  • The Direct Debit has been set up
When your Direct Debit payment is set up, a notification appears on your bill (in the Payment advice section) advising that the due amount will be taken by direct debit on a particular date

What to do if that didn't work?

You can alternatively set up a direct debit through credit card .

Payment didn't go through

The most common reason for this is that the Direct Debit hasn't been set up in time.

  • We need to give you notice that we will take a Direct Debit. This appears on your bill and if the Direct Debit is not set up before your bill date, we can't give you notice on your bill, and therefore can't take a Direct Debit. If this happens, we will take the full amount with the next month's payment.
  • If the notice appears on your bill and the Direct Debit is not taken, it is usually because there were insufficient funds in your account. Don't worry, just make sure there is enough money in the account next month and we'll take the full amount then. Or you can use one of our alternative payment methods .

If there was enough money in your account, and we gave notice that we would take the Direct Debit, please contact us , and we will investigate.

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