This article explains how you can change or update the way your invoice is sent to you.
Your Billing Options
Want to change how you receive your monthly bill? We've got you covered! You can choose between receiving your bill by email or post.
- Get your bill by email as a PDF attachment - it's easy to store and print. It's also eco-friendly and costs nothing.
- Receive a paper bill by post - there's currently a $2.50 (inc GST) fee for this. Please note that from 1 October 2025, the cost will increase to $3.50 (inc GST), so you might want to consider switching to email to save.
Before you start
Check if you're a One NZ A, B, or C customer to ensure you're following the right process.
To make changes, you'll need the right access on the account.
You can also view your bill through the My One NZ App
or online portal - just make sure you've installed and registered the app on your mobile device
.
Switching to Email Bills
If you choose email, you'll no longer receive paper bills. Simple!
Let's get your billing sorted your way!
Steps
My One NZ App (One NZ A and One NZ B)
- Log into the My One NZ app
The main dashboard appears - Scroll down and tap Accounts and Billing
- Tap Bill Preference
- Under Bill delivery method tap the method you would like to receive your bills
If you select Receive bills by email, you will need to enter the email address you want your bills to be sent to
- Tap Save
My One NZ Web (One NZ A)
- Log into My One NZ
, selecting My One NZ
- Point your mouse cursor over Account Settings and select Billing settings
- In the Billing delivery method section, click Edit
- Select how you would like to receive your bill and enter your details. Click Save
My One NZ Web (One NZ B)
- Log into My One NZ
, selecting Internet & landline
- In the My One NZ section, click My Bills
The My bills screen appears - In the Please select one of the following delivery options section, select either Email or Email and Post ($1.99)
- Click Update invoice options
CustomerZone
- Sign in to Customer Zone .
- Select Change beside Billing Address (Postal/email).
- Check the Online Only box.
- Enter the email address you want your bill sent to.