At One NZ, we remain absolutely focused on keeping you connected, giving you great value and continuously improving the service you receive, which sometimes means our plans and prices can change. We’ll always try to offer the most competitive prices we can. But with increasing operational and third-party costs, we are no longer able to absorb these all.
From 18 February 2025 our consumer broadband plan, Fibre Starter (Unlimited Broadband) will be increasing.
Impacted customers will receive communications from us with full details in December.
| Consumer Broadband plan | Price increase (GST inclusive) |
| Fibre Starter (Unlimited Broadband) | $5/month |
Broadband charges
To understand what your monthly broadband charges are made up of, visit one.nz/broadband/about-your-charges/
If you have extra add-ons or services attached to our plans, their pricing will remain as is.
What are your options?
Since we're making changes, you're welcome to change things too. There might be a plan that suits you better, so check out our current line-up of Broadband Plans to see what's available at your place. Check out all the broadband options available at your address on broadband plans. Of course, if you're happy to stay on your current broadband then that's great. If you do disconnect your plan, a standard 30-day notice period applies. Should you want to call us to chat through the options, call 0508 010 231.
Frequently asked questions
I'm a business customer on a consumer plan, will I be affected by this price change?
I'm currently on a fixed term contract. Does this mean that the price increase won't apply to me?
What if I am currently on a fixed term contract but I wish to end my contract because of the price change?
If you are in a fixed term contract and wish to cancel your contract, you can fill out Broadband cancellation form.
What if I have a SmartWifi or SuperWifi term contract?
Do I need to change my automatic payment or direct debit?
Terms and conditions
One NZ Consumer and Residential Broadband terms apply.