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Our mobile network guarantee

30 day money back guarantee

We’re so confident you’ll love our mobile network, that we're offering a money back guarantee.

Join One NZ on a Pay Monthly plan and if you're not fully satisfied within the first 30 days - get your money back. See our terms below.

Our One NZ reliable mobile network covers over 99% of the population.

To take us up on our Network Guarantee, visit us in-store.

See our Network Guarantee FAQs for more detail, and see where you'll get the best mobile coverage. Guarantee Terms and Conditions apply.

Customer Impacting Events

Mobile & Wireless Broadband ›
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Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
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