Fibre Starter Price Change. One NZ.

At One NZ, we remain absolutely focused on keeping you connected, giving you great value and continuously improving the service you receive, which sometimes means our plans and prices can change. We’ll always try to offer the most competitive prices we can.
But with increasing operational and third-party costs, we are no longer able to absorb all of these costs.

From February 18, 2025 our consumer broadband plan, Fibre Starter (Unlimited Broadband) will be increasing.

Impacted customers will receive communications from us with the full details in December 2024, giving you plenty of advanced warning.

Consumer Broadband plan	Price increase (GST inclusive)
Fibre Starter (Unlimited Broadband)	$5/month

Broadband charges

To understand what your monthly broadband charges are made up of, visit one.nz/broadband/about-your-charges/

If you have extra add-ons or services attached to our plans, their pricing will remain as is.

What are your options?

Since we're making changes, you're very welcome to change things too.
There might be another plan that suits you better, so check out our current line-up of broadband plans to see what's available at your place. Check out the options available at your address on our broadband plans page. Of course, if you're happy to stay on your current broadband then that's great. If you do disconnect your plan, a standard 30-day notice period applies. Should you want to call us to chat through the options, call us on 0508 010 231.

Frequently asked questions

As a business customer on a consumer plan, will I be affected by this price change?

Yes, the price increase applies to Business customers on Fibre Starter (Unlimited Broadband) plans, including those who have a fixed term contract.

I'm currently on a fixed term contract. Does this mean that the price increase won't apply to me?

The price increase applies to all Consumer and Business customers on the plans listed above, including those who have a fixed term contract.

What if I am currently on a fixed term contract but I wish to end my contract because of the price change?

For more information about ending your contract, you can refer to "How to cancel a Personal account or service".

If you are in a fixed term contract and wish to cancel your contract, you can fill out Broadband cancellation form.

What if I have a SmartWifi or SuperWifi term contract?

If you have a SmartWifi or SuperWifi term attached to your account, and you cancel your Broadband Plan before the end of the term, then an Early Termination Charge will apply. For full details refer to the Unlimited - Fibre Broadband Offer Summary.

Do I need to change my automatic payment or direct debit?

No changes need to be made to your direct debit. However, if you have an automatic payment set up for a fixed amount each month, you'll need to update it in time for your bill payment following the price increase on 18 February 2025.

Terms and conditions

One NZ Consumer terms and Residential Broadband terms terms apply.

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Fibre Starter Price Change - 2024